How do I get rid of this irritating "Don 't lose your benefits" message

Question

It is 21 May. I paid 9 May. I restarted PC many times. I signed out of excel, I signed in. Why can you not fix this bug. My profile shows my subscription is intact. Other apps like shopping can acknowledge my subscription after I missed a payment and paid afterwards. Why can a Tech Giant like yourself not be able to do that?

Answer 1

Hi, I'm John! I will help you with this

If 365 subscription is active under https://account.microsoft.com/services please try these steps if you haven’t already:

• Make sure you're signed in with the same Microsoft account that the subscription is linked to.
• Then, open any Office app (like Word or Excel), go to File > Account, and click "Update License" to refresh your license status.

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If issue still persists:

Before installing, it’s a good idea to uninstall all existing versions of Office to avoid conflicts.

Here’s how:

• Open the Control Panel > Programs > Programs and Features.
• Look for any version of Microsoft Office or Office apps, right-click, then choose Uninstall. Please uninstall all Office apps.
• Once that’s done, restart your computer just to be safe.

Then, to reinstall Microsoft Office:

• Go to https://account.microsoft.com/services
• Sign in using the same Microsoft account linked to your license.
• Find your Microsoft 365 Subscription and click the "Install".
• That will download the installer for the Office apps, just run it and follow the steps.

If anything’s unclear or the "Install" option still doesn’t show, feel free to let me know. I’ll be happy to walk you through it!

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I really hope this information is helpful! Let me know if you have any further questions or concerns.

Regards,

John J.D.

Answer 2

Yoiu just give the runaround and do not solve the problem. I need to talk to a human. The Contact support just put me in a loop with no solution