Why won't this uninstall?

Question

There are two programs I am trying to uninstall and every time I try, a box pops up saying "Preparing to remove..." and after about 30 seconds of that another one comes up saying "Do you want to allow the following program from an unknown publisher to make changes to your computer?"

The message is from the program I'm trying to uninstall and every time I click no the Windows Installer closes.

The programs wanting to make changes are .msi files too if it helps.

The two programs that are giving me trouble are:

-ASPCA Tri Reminder by We-Care.com v4.0.10.5

-Fantapper browser plugin

Also when I look at my extensions in Google Chrome, the Fantapper browser plugin isn't listed.

Answer 1

If the software refuses to uninstall, use Revouninstaller.

open the Microsoft System Configuration Utility, click Start, type: msconfig then hit Enter on your board.

Under the General tab, select Selective startup then click Apply and OK

Restart your computer. Once in Selective Startup mode, proceed to uninstall the program, go back to msconfig and select Normal startup so Windows will load normally.

Suppose Diagnostic mode fails to uninstall the troublesome program? Here is another solution? This will require that install a freeware utility called Revouninstaller, there is also a paid version, but the free version should be enough for most users needs. Revouninstaller is very detailed and provides insightful details about the program it is attempting to uninstall, including things like registry entries and where the program places files on your hard disk.

You can find Revo Uninstaller at http://www.revouninstaller.com (freeware). Here’s a quick look at how to use Revo uninstaller.

Launch Revo uninstaller after installing, select the program you want to uninstall or search for it using the built in search tool.

Click the Uninstall button on the toolbar

This will start the uninstallation wizard for the particular program you selected. Revo uninstaller will go through a series of steps which include creating a system restore point, creating a backup of your Windows registry.

Then analyze the program and run its default uninstaller, click Yes when you see the above dialog. After the uninstall is completed, you have a choice of scanning modes to select from. What this will do is let you scan for any left over files, folders and registry items from that particular program. Safe looks in the usual places, moderate in more advanced locations while Advanced does a thorough search throughout the entire computer. After selecting your choice, (I went with Advanced), click Scan.

After the scan is complete, you will see a list of registry entries left behind by the program, select them then click Finish to thoroughly remove the program from your system.

The default uninstaller should work for most persons, but for those troublesome programs, the Force Uninstall feature and advanced scanning options will give you more control.

Answer 2

I was reluctant to hit the "YES" button when it asked to make changes, but once I did, it finished the uninstall process. So, if you try to uninstall, and We Care asks permission to make changes, save yourself the trouble, and hit YES the first time.

Answer 3

You have to allow the program to make changes to your computer to complete the uninstall. When  you say NO the uninstaller closes because you arn't allowing any changes.

Answer 4

Thanks, Joe. That tip was also helpful. I did learn that to get rid of this piece of crud requires selecting Advanced mode in Revouninstaller. Program definitely works as advertised. I am impressed! And darned glad to find something effective in ridding my pc of little pieces of crud like this.

Answer 5

I followed your instructions and it WORKED. Revounistaller got rid of it. I lodged complaint with We Care website and told them it is crapware and they should be ashamed that it can't simply be uninstalled. They are the best marketing tool there is for Revounistaller.

Kudos to you, Andre,because I could find a solution NOWHERE else on the Internet except a couple that were way above my paygrade. I'm pleased that a relatively novice pc user could do this and no disaster!

Thanks a MILLION. --Craig