Microsoft edge

Anonymous
2020-08-11T07:29:22+00:00

We can't sign you in right now

Microsoft Edge sign in requires the latest version of Internet Explorer to be installed on this device. Please install Internet Explorer 11 from https://go.microsoft.com/fwlink/?linkid=2118167 and try signing in again.

I keep getting this error and have not been able to find a way around it.

I mean really, why do i still need to have IE 11 installed, c'mon Microsoft this is ridiculous and totally stupid.

How can I resolve this issue?

Microsoft Edge | Profile, sync, and sign in | Windows 10

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2021-01-07T18:46:56+00:00

Thanks for your patience!

The team has looked into this issue and determined this is related to Compatibility mode. On Windows 10 if Edge is configured to run in Compatibility mode as Windows 8, you will see this error. This is not a supported configuration to run Edge on Windows 10.

The fix for this is to turn Compatibility mode off (right click on Edge from the File Explorer > Properties > Compatibility tab > Uncheck "Run the program in compatibility mode for:")

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  1. Anonymous
    2020-12-16T13:14:27+00:00

    I am tired of struggling with MS and have decided to go back to Chrome which seems to be far more user friendly........

    Goodbye Microsoft Edge, maybe we will meet again in the future.......

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  2. Anonymous
    2020-08-12T06:59:19+00:00

    Already tried that, more than once.

    I must also say that when trying to read up on what to do in Microsoft support, it is like trying to read Greek.

    Microsoft really need to make their support pages more user friendly.

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  3. Anonymous
    2020-08-11T09:10:20+00:00

    Hi! I'm Dan! An Independent Advisor and also a Microsoft user for several years. I'll be more than happy to assist you today!

    Please check out this article to further understand the cause of this issue and how to fix it. https://support.microsoft.com/en-us/help/17621/...

    I hope this information is helpful. Please keep me updated on the status of this issue. If you have any more questions, feel free to ask and I will be glad to assist you.

    Best regards,

    Dan

    Hi Dan

    Thanks for trying to help but I have already installed the latest ie 11 and already have Edge working but am not able to sign in  to Edge without the above mentioned error.

    I have opened IE 11 and signed in but still am not able to sign in to Edge.

    So frustrating.

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  4. Anonymous
    2020-08-11T07:34:14+00:00

    Hi! I'm Dan! An Independent Advisor and also a Microsoft user for several years. I'll be more than happy to assist you today!

    Please check out this article to further understand the cause of this issue and how to fix it. https://support.microsoft.com/en-us/help/17621/...

    I hope this information is helpful. Please keep me updated on the status of this issue. If you have any more questions, feel free to ask and I will be glad to assist you.

    Best regards,

    Dan

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    1 person found this answer helpful.
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