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My badges not displaying

Diana Wafula 20 Reputation points
2026-05-24T18:26:24.22+00:00

I have completed 5modules but im only seeing 4 badges why?

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AI answer

2026-05-24T18:26:39.61+00:00

Only four badges are shown in some Microsoft experiences even if more have been earned.

For Microsoft 365 profile cards, the Awards & certifications section shows up to four recent badges on the Overview tab. The rest are visible only when selecting Show more awards and certifications to open the full profile card and view the complete list.

If a fifth badge is missing entirely (not just hidden in the “Show more” view), common reasons include:

  • The badge source (for example, Credly or another issuing platform) has not synced yet.
  • The badge is not visible/public at the source.
  • The badge is not actually issued to the same email/Entra ID used in Microsoft 365.

To check:

  1. Open the issuing platform for the missing badge and confirm it is issued, public, and associated with the same email used for Microsoft 365.
  2. Wait up to 24 hours (or the admin’s crawl frequency) for the next sync.
  3. If still missing, contact the tenant administrator to verify the badge source configuration.

References:

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  1. Diana Wafula 20 Reputation points
    2026-05-24T18:28:33.73+00:00

    The answer is Accepted

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