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paul balbresky 0 Reputation points
2026-05-25T16:14:03.9166667+00:00

i cant find my new 365 basic apps or my old files from windows 2007 need live help

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
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  1. Xavier-D 9,095 Reputation points Microsoft External Staff Moderator
    2026-05-26T07:42:43.5433333+00:00

    Hello paul balbresky

    I can see that you are having trouble with Microsoft 365 and finding your old files

    To better understand what’s going on, I need you to clarify a few things:

    Are you unable to find the Microsoft 365 Basic subscription/apps, or are you trying to install Office apps on your PC?

    Are you signed in with the same Microsoft account that was used to purchase the subscription?

    When you mention your old files from Windows 2007, were those files saved on your old computer, OneDrive, or an external drive?

    Do the files not appear at all, or do you see them but cannot open them?

    What version of Windows are you using now?

    I hope to hear update from you soon, I'll be happy to help.

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  2. AI answer

    2026-05-25T16:14:21.54+00:00

    Microsoft 365 Basic does not include the installed desktop apps (like Word, Excel, PowerPoint). It only provides OneDrive storage and access to web and mobile versions of the apps. That is why no new desktop apps appear after purchasing Microsoft 365 Basic, and why existing Office desktop apps from an older subscription or license stop working once that old license expires.

    To work with documents now:

    1. Use the web apps:
      • Go to www.office.com and sign in with the account that has the Microsoft 365 Basic subscription.
      • Select Word, Excel, or PowerPoint under Apps to open, edit, or create files online.

    Regarding old Office 2007 files:

    • Office 2007 is not compatible with Windows 10 or later, so the old Office 2007 programs will not be supported on a modern Windows system.
    • The files themselves (e.g., .doc, .xls, .ppt) can still be opened using the web versions of Word, Excel, and PowerPoint at www.office.com once they are uploaded to OneDrive or opened from the device through the web interface.

    If installed desktop apps are required (full Word, Excel, PowerPoint on the PC), a subscription such as Microsoft 365 Personal or Family is needed instead of Microsoft 365 Basic.

    For live help from Microsoft:

    • Use the Get Help app on Windows:
      1. Open the Start menu and search for Get Help.
      2. Open it and type the issue (for example, “Microsoft 365 subscription Word not working”).
      3. Choose Contact support and follow the prompts to chat or request a call back.
    • Or go to the Microsoft Office Support site and use the Contact us option to chat or request a call back from a support expert.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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