Badge Photo is not shown in App of the verifier

Question

Here is the look of the page of the verifier (FTE) when doing identity pass

Is this expected?

And can it be proceeded further?

Because from the user did not receive any feature to upload for badge photo or anything

Answer 1

For inquiries related with identity pass, do we have specific team/ POC to be connected?

Answer 2

The badge photo is expected to come from the Verified ID (for example, a VerifiedEmployee credential or another credential that includes a trusted photo), not from a manual upload step in the verifier app.

For Face Check with Microsoft Entra Verified ID:

• The credential must contain a photo claim that the wallet (Microsoft Authenticator) can render. For custom credentials, the display definition must declare the photo claim with "type": "image/jpg;base64url", and the actual claim value must be UrlEncode(Base64Encode(JPEG image)).
• MyAccount issues VerifiedEmployee credentials using the Microsoft Entra ID user profile photo. There is no separate “badge photo upload” in the verifier UI; the verifier only receives the credential and a confidence score.
• If the credential doesn’t include a valid photo claim, the verifier cannot display a badge photo and Face Check cannot compute a confidence score, so the result appears as “photo not available” and “Selfie confidence score: Not available.”

To proceed, ensure that the credential being presented actually includes a properly defined and encoded photo claim (or, when using MyAccount, that the user’s Microsoft Entra profile photo is set). Once a credential with a valid photo is issued and stored in Microsoft Authenticator, Face Check can compare the selfie to that photo and the verifier will show the badge photo and a confidence score.

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References:

• Use Face Check with Microsoft Entra Verified ID
• Perform account recovery in Microsoft Entra ID