I cannot create an anthropics key inside microsoft foundry althrough i am on a 30 dollar a month plan already and has pay as you go enabled. what is wrong?

Question

I cannot create an anthropics key inside microsoft foundry althrough i am on a 30 dollar a month plan already and has pay as you go enabled. what is wrong?

cc yy 25

Hello Azure Support,

I am contacting you regarding an issue in Azure AI Foundry where I am unable to create a deployment for the Claude Opus 4.7 model.

I currently have a paid Azure subscription with Pay-As-You-Go enabled and have also purchased a $30 plan, so I believe my account should qualify for access to deploy this model. However, every deployment attempt fails with the following error:

[Removed PII]

Error Code: 715-123420

Message: "An error occurred. Please reach out to support for additional assistance."

Could you please investigate this issue and help enable deployment access for the Claude Opus model on my account or subscription?

Thank you for your assistance.

cc yy 25 Reputation points

2026-05-26T08:14:13.8466667+00:00

Hello Jerald,

Thank you for the detailed response and explanation.

I wanted to provide an update. My Azure AI Foundry project is already located in East US 2, so the deployment should be in a supported region. I also completed both Step 1 and Step 2:

All required resource providers are registered

Anthropic Marketplace terms were accepted successfully through Azure Cloud Shell

However, after retrying the deployment, I am still receiving the same error code: 715-123420.

At this point, I will proceed with creating a formal Azure support ticket so the backend Anthropic organization handshake and deployment access can be investigated further.

Thank you again for the assistance.
cc yy 25 Reputation points

2026-05-26T08:23:08.5+00:00

and also. I am not sure where i can find the description part of the support ticket. can you tell me where it is located. please see attached screenshots.
Anshika Varshney 13,320 Reputation points Microsoft External Staff Moderator

2026-05-26T09:30:01.1066667+00:00

Hi @cc yy

When this error occurs (Error Code 715-123420 or 555420), it indicates that Azure AI Foundry has blocked GPT model deployment due to a fraud signal, and the request requires review by the appropriate internal team.

To proceed with further investigation and escalation, could you please share the details requested in private message for the same.

Thankyou!
Anshika Varshney 13,320 Reputation points Microsoft External Staff Moderator

2026-05-27T02:26:03.2633333+00:00

Hi @cc yy

We’ve raised INC for this issue, and our team is actively working on it. Please remain patient we’ll provide an update as soon as we receive further information.

Thankyou!
cc yy 25 Reputation points

2026-05-27T02:29:52.8966667+00:00

Much thanks!! Thank you for your time with me
cc yy 25 Reputation points

2026-05-27T22:45:13.2566667+00:00

hello. any updates?
Anshika Varshney 13,320 Reputation points Microsoft External Staff Moderator

2026-05-28T03:06:15.7366667+00:00

Hi @cc yy

We are coordinating with the PG team, and they have approved multiple events that were previously blocked. The team is currently working on resolving the issue.

Thank you!
cc yy 25 Reputation points

2026-05-28T03:19:00.98+00:00

Thank you so much for your update I appreciate you a lot
Anshika Varshney 13,320 Reputation points Microsoft External Staff Moderator

2026-05-29T04:07:27.7666667+00:00

Hello @cc yy ,

Thank you for your feedback. I sincerely apologize if the initial support did not fully meet your expectations.

I am currently checking this internally and will get back to you with an update once I have more information.

Thankyou!

Answer accepted by question author

Anshika Varshney 13,320 Microsoft External Staff Moderator

Hi @cc yy

Hope you are doing well.

We have received an update from the PG team that the issue has been rectified. Could you please check from your end and confirm whether the issue is now resolved?

Looking forward to your response.

If this answers your query, please do click Accept Answer and Yes for was this answer helpful.

Thankyou!

cc yy 25 Reputation points

2026-05-28T23:04:06.0433333+00:00

I tried deploying again and all of the provisioning state fails. can you or your team make my claude opus 4.8 deployment's provisioning state to succeed? and no other models works either
Anshika Varshney 13,320 Reputation points Microsoft External Staff Moderator

2026-05-29T11:23:33.2066667+00:00

Hello @cc yy
We've added your tenant, subscription, and email to the AI safe list. This should resolve any further issues. Please try again and allow up to 1 hour for all changes to propagate.

Let us know if you still encounter problems after that time.

Thankyou!
cc yy 25 Reputation points

2026-05-29T17:05:12.2666667+00:00

Hi Anshika, thanks for the update. I waited for the safelist change to apply and tried again, but it still isn’t working.

The portal still shows the ModelProviderData missing error. I also tried deploying through Cloud Shell/REST with all the required fields included, and that request was accepted, but the deployment stayed in Creating for several minutes and then failed.

The latest failed deployment is claude-opus-4-8-v3 in Sweden Central.

Latest correlation ID:

aa9a3630-bba8-4787-8a27-612ae5797d31

Could you please have the backend team check whether Anthropic/Claude provisioning or fulfillment is still blocked on my tenant/subscription? It seems like the safelist is applied, but the deployment still cannot complete.
Anshika Varshney 13,320 Reputation points Microsoft External Staff Moderator

2026-06-03T11:57:23.1433333+00:00

Hi @cc yy

Could you please share screenshots of your error or provide more details? We have moved your ticket to another team since error 175-123420 has been resolved, but now you are experiencing a ModelProviderData missing error. Thank you!
Anshika Varshney 13,320 Reputation points Microsoft External Staff Moderator

2026-06-09T21:22:42.5466667+00:00

Hi @cc yy

The block has been removed. Could you check again, please?

Thank you!

1 additional answer

Your answer

cc yy 25 Reputation points

2026-05-26T08:14:13.8466667+00:00

Hello Jerald,

Thank you for the detailed response and explanation.

I wanted to provide an update. My Azure AI Foundry project is already located in East US 2, so the deployment should be in a supported region. I also completed both Step 1 and Step 2:

All required resource providers are registered

Anthropic Marketplace terms were accepted successfully through Azure Cloud Shell

However, after retrying the deployment, I am still receiving the same error code: 715-123420.

At this point, I will proceed with creating a formal Azure support ticket so the backend Anthropic organization handshake and deployment access can be investigated further.

Thank you again for the assistance.
cc yy 25 Reputation points

2026-05-26T08:23:08.5+00:00

and also. I am not sure where i can find the description part of the support ticket. can you tell me where it is located. please see attached screenshots.
Anshika Varshney 13,320 Reputation points Microsoft External Staff Moderator

2026-05-26T09:30:01.1066667+00:00

Hi @cc yy

When this error occurs (Error Code 715-123420 or 555420), it indicates that Azure AI Foundry has blocked GPT model deployment due to a fraud signal, and the request requires review by the appropriate internal team.

To proceed with further investigation and escalation, could you please share the details requested in private message for the same.

Thankyou!
Anshika Varshney 13,320 Reputation points Microsoft External Staff Moderator

2026-05-27T02:26:03.2633333+00:00

Hi @cc yy

We’ve raised INC for this issue, and our team is actively working on it. Please remain patient we’ll provide an update as soon as we receive further information.

Thankyou!
cc yy 25 Reputation points

2026-05-27T02:29:52.8966667+00:00

Much thanks!! Thank you for your time with me
cc yy 25 Reputation points

2026-05-27T22:45:13.2566667+00:00

hello. any updates?
Anshika Varshney 13,320 Reputation points Microsoft External Staff Moderator

2026-05-28T03:06:15.7366667+00:00

Hi @cc yy

We are coordinating with the PG team, and they have approved multiple events that were previously blocked. The team is currently working on resolving the issue.

Thank you!
cc yy 25 Reputation points

2026-05-28T03:19:00.98+00:00

Thank you so much for your update I appreciate you a lot
Anshika Varshney 13,320 Reputation points Microsoft External Staff Moderator

2026-05-29T04:07:27.7666667+00:00

Hello @cc yy ,

Thank you for your feedback. I sincerely apologize if the initial support did not fully meet your expectations.

I am currently checking this internally and will get back to you with an update once I have more information.

Thankyou!
cc yy 25 Reputation points

2026-05-28T23:04:06.0433333+00:00

I tried deploying again and all of the provisioning state fails. can you or your team make my claude opus 4.8 deployment's provisioning state to succeed? and no other models works either
Anshika Varshney 13,320 Reputation points Microsoft External Staff Moderator

2026-05-29T11:23:33.2066667+00:00

Hello @cc yy
We've added your tenant, subscription, and email to the AI safe list. This should resolve any further issues. Please try again and allow up to 1 hour for all changes to propagate.

Let us know if you still encounter problems after that time.

Thankyou!
cc yy 25 Reputation points

2026-05-29T17:05:12.2666667+00:00

Hi Anshika, thanks for the update. I waited for the safelist change to apply and tried again, but it still isn’t working.

The portal still shows the ModelProviderData missing error. I also tried deploying through Cloud Shell/REST with all the required fields included, and that request was accepted, but the deployment stayed in Creating for several minutes and then failed.

The latest failed deployment is claude-opus-4-8-v3 in Sweden Central.

Latest correlation ID:

aa9a3630-bba8-4787-8a27-612ae5797d31

Could you please have the backend team check whether Anthropic/Claude provisioning or fulfillment is still blocked on my tenant/subscription? It seems like the safelist is applied, but the deployment still cannot complete.
Anshika Varshney 13,320 Reputation points Microsoft External Staff Moderator

2026-06-03T11:57:23.1433333+00:00

Hi @cc yy

Could you please share screenshots of your error or provide more details? We have moved your ticket to another team since error 175-123420 has been resolved, but now you are experiencing a ModelProviderData missing error. Thank you!
Anshika Varshney 13,320 Reputation points Microsoft External Staff Moderator

2026-06-09T21:22:42.5466667+00:00

Hi @cc yy

The block has been removed. Could you check again, please?

Thank you!

Answer 1

Hello cc yy ,

Greetings! Thanks for raising this question in Q&A forum.

We can see you have a Pay-As-You-Go subscription and have already made a purchase, so this should not be a billing eligibility issue. The error code 715-123420 is a backend platform-level failure that happens specifically when deploying Anthropic Claude models in Azure AI Foundry. This error almost always means one of two things either the Anthropic Marketplace terms have not been formally accepted for your subscription, or the Anthropic organization creation handshake that Azure needs to complete behind the scenes for first-time Claude deployments did not go through successfully. This is a known issue and is not related to how much you have spent or your plan type.

Here are the steps to resolve this:

Step 1: Register the required Resource Providers

First make sure your subscription has all the necessary providers registered. Go to:

Azure Portal → Subscriptions → Your Subscription (caa48570-2a66-4fe3-9268-ca6c580979a1) → Resource Providers

Search for each of the following and make sure they all show as Registered:

Microsoft.MachineLearningServices
Microsoft.CognitiveServices
Microsoft.MarketplaceOrdering
Microsoft.Storage

If any show as NotRegistered, click on them and hit Register. Wait for registration to complete before moving on.

Step 2: Accept the Anthropic Marketplace Terms explicitly

Claude models are delivered through the Azure Marketplace and require formal terms acceptance. Open Azure Cloud Shell (the terminal icon at the top of the Azure Portal) and run these two commands:

Get-AzMarketplaceTerms -Publisher "anthropic" -Product "claude-opus" -Name "claude-opus-4-7"
Set-AzMarketplaceTerms -Publisher "anthropic" -Product "claude-opus" -Name "claude-opus-4-7" -Accept

After this completes, go back to Foundry and retry the deployment.

Step 3: Try deploying in a supported region

Claude Opus 4.7 is not available in all Azure regions. Based on your error, your resource is in the ajax1 resource group — make sure the underlying Azure AI Foundry project is in one of these supported regions:

East US
East US 2
West Europe
Sweden Central

If your project is in an unsupported region, create a new project in one of the supported regions and retry the deployment from there.

Step 4: Try a smaller Claude model first

To check if the issue is specific to Claude Opus 4.7 or affects all Anthropic models on your subscription, try deploying Claude Sonnet or Claude Haiku first. If those deploy successfully, the Anthropic organization handshake is working and the issue is specific to the Opus 4.7 quota or availability in your region. If those also fail with 715-123420, the handshake itself is broken and needs backend intervention.

Step 5: Open an Azure Support Ticket — most important step

Since error code 715-123420 explicitly directs you to contact support and cannot be self-resolved, please raise a formal ticket. Go to:

Azure Portal → Help + Support → New Support Request and fill in:

Issue type: Technical
Service: Azure AI Foundry / Microsoft Foundry
Problem type: Model Deployment Issues
Problem subtype: Unable to deploy Anthropic / third-party model
Severity: B (Moderate)

In the description include:

Subscription ID: caa48570-2a66-4fe3-9268-ca6c580979a1
Resource: bruhbruhezez-1056-resource in resource group ajax1
Model: Claude Opus 4.7 (claude-opus-4-6 deployment name)
Error code: 715-123420
Timestamp: May 25, 2026 at 19:07:01 PDT
That you have Pay-As-You-Go enabled and a paid subscription
Request: investigation of the Anthropic organization creation handshake for your subscription and manual enablement if needed

The Azure support team can check the backend logs for error code 715-123420 on your specific subscription and manually trigger the Anthropic organization registration to unblock your deployment.

If this answer helps you kindly accept the answer which will help others who have similar questions.

Best Regards,

Jerald Felix.

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I cannot create an anthropics key inside microsoft foundry althrough i am on a 30 dollar a month plan already and has pay as you go enabled. what is wrong?

1 additional answer

Your answer