Microsoft account service issue – Copilot Tasks quota stuck

Question

#Microsoft Copilot ] Tasks

My Copilot Tasks quota is stuck. The weekly reset date has passed but the banner still blocks new Tasks. All Tasks freeze on ‘Thinking this through’. This is a known Copilot Tasks entitlement bug and requires a backend reset. Please refresh or clear my Tasks entitlement state. I got on the phone with technical support and they could not help me resolve. They only pointed me to this site. EXTREMELY FRUSTRATING! Can someone help reset Task limit?

Answer 1

I am using Copilot through a Chrome browser on a Mac. My Copilot Tasks quota is stuck. The weekly reset date has passed but the banner still blocks new Tasks. All Tasks freeze on ‘Thinking this through’. This is a known Copilot Tasks entitlement bug and requires a backend reset. Please refresh or clear my Tasks entitlement state. (I spoke with a Support technician who tried a couple fixes but then confirmed it was a known issue but that he could not help me fix it, nor could he reset the Task Limit.)

Answer 2

The described issue requires backend changes that only Microsoft support and engineering can perform. Front-end troubleshooting will not clear or reset the Copilot Tasks entitlement state.

Based on similar entitlement and quota issues in Microsoft 365 and Copilot scenarios, the practical path is:

1. Escalate through official support channels so the case reaches the engineering team that can reset the entitlement/quota on the backend.
2. If already in contact with support but they redirected here, open (or have an admin open) a new support request and explicitly request escalation to engineering, referencing that this is a known entitlement/quota bug and cannot be fixed client-side.
3. For work or school accounts, the Microsoft 365 admin should open the ticket from the Microsoft 365 Admin Center so support can see tenant-level details and apply backend fixes.
4. For personal accounts, use the Get Help / Copilot troubleshooters and then proceed to contact support if the tools do not resolve the issue, so the case can be handed off appropriately.

Concrete escalation paths from the provided material:

• For Copilot-related entitlement or license issues, run the Copilot license troubleshooter in the Get Help app and then use the contact options if the problem persists:
  1. Open Get Help.
  2. Search for Copilot License Troubleshooter.
  3. Run it and capture the results.
  4. Use the in-app option to contact support and request escalation, attaching the troubleshooter output.
• For Microsoft 365 / Copilot issues that require backend investigation, have a tenant admin open a support ticket from the Microsoft 365 Admin Center (Help & Support → describe the issue → Contact support) so engineering can inspect and reset the affected quota/entitlement state.

These are the only supported ways, in the provided material, to get backend entitlement or quota problems corrected.

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References:

• Copilot troubleshooters
• I am getting license validation errors with Copilot
• Copilot is missing, disabled, or doesn't work correctly
• Get started with Microsoft 365 Premium
• Monthly limit for transcription - unable to reach 30,000 minutes despite subscription to Copilot license - Microsoft Q&A