UNKNOWN CHARGES BILLED TO ME

Question

I AM GETTING UNKNOWN CHARGES DIRECTLY BILLED TO ME FROM MICROSOFT 1507 EDI ON 05/26/2026 FOR $137.14

Answer 1

Can you go to your account https://account.live.com Sign in and go to Services & Subscription, do you see anything that matches the charges? If not, click on Order history instead and anything?

Micosoft lists some other scenarios you can explore: https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

If you find the charges on YOUR account but you don't recognize making those purchase, for your privacy and security, billing matter cannot be discussed here, nor does anyone helping here have access to such data. You will need to contact support to get it handled. On your computer, launch the Get Help app from the start menu, then type in "Billing" as the keyword. On the next page, you can click on "Contact support" button. Then fill out a few more details and you will be directed to the page where you will have the option to chat with a live support agent.

If you cannot locate the charges on your Microsoft account at all, it's possible that your credit card has been compromised. This means unauthorized charges may have been made on someone else's Microsoft account using your credit card. In such a scenario, you should contact your credit card company to open a dispute case. Microsoft is unable to directly investigate issues related to someone else's account if you contact their Billing Support directly. However, once a dispute case is initiated by your credit card company, Microsoft can then respond specifically to those claims through the dispute process with the credit card company. This is the appropriate channel to resolve such issues, as it ensures proper verification and handling of the unauthorized charges.

Answer 2

Unknown Microsoft charges must be investigated using the official self-service tools and, if needed, by contacting support and the bank.

Follow these steps in order:

1. Identify what the charge is for
   1. Go to the Microsoft order history page: https://account.microsoft.com/billing/orders and sign in.
   2. Under Payment & billing > Order history, refine by the date range that includes 05/26/2026.
   3. Look for any orders with status Completed or Redeemed and an amount matching $137.14. These are posted charges; In progress items are not yet billed.
   4. Select Order details on any matching order to see what product or subscription was billed.
2. Check Microsoft 365 or other subscriptions
   1. Sign in to https://account.microsoft.com/services.
   2. Review all active subscriptions (including Microsoft 365 and Xbox/Game Pass) to see if there is a subscription whose billing date and price match the $137.14 charge.
   3. If a duplicate or unwanted subscription is found, turn off recurring billing and cancel it.
3. Investigate possible duplicate or forgotten accounts
   1. If there is more than one Microsoft account, repeat the steps above for each account to see if the charge is tied to a different account.
   2. If the second charge is a renewal on another account, check if it is eligible for a refund using Microsoft’s subscription refund guidance.
4. If the charge is unauthorized or cannot be identified
   1. Use Microsoft’s guidance on how to investigate a billing charge from Microsoft to trace the transaction and determine whether it is a subscription, one-time purchase, or other service.
   2. If the charge is not recognized or appears fraudulent, contact Microsoft Support for billing:
      • Go to the Microsoft Support contact page.
      • Choose the Microsoft 365/Office or billing category.
      • Select Billing Issue (or similar), then Get Help, sign in, and choose Chat with a support agent or request a callback.
   3. Provide the exact amount ($137.14), date (05/26/2026), and any descriptors from the bank statement (such as “MICROSOFT 1507 EDI”) so support can locate the transaction.
5. Work with the bank or card issuer
   1. If Microsoft Support cannot locate the charge on any of the accounts, or confirms it is not associated with them, contact the bank or card issuer.
   2. Report the charge as unauthorized and request a dispute/chargeback.
   3. Ask the bank to block future Microsoft charges on that card if necessary and consider replacing the card.
6. Protect the account
   1. Change the Microsoft account password and enable two-step verification.
   2. Remove any payment methods that should not be stored from the Payment options section of the Microsoft account.

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References:

• View your Microsoft Store order history
• Microsoft 365
• Double Billing for Microsoft Services - Microsoft Q&A
• investigate a billing charge - Microsoft Q&A
• Can I speak to someone? -- Billing issues - Microsoft Q&A
• My credit card is being used by an unknown person to buy Xbox pass. How do I cancel the monthly payment? - Microsoft Q&A
• fraud charges on microsoft account - Microsoft Q&A