Forgot azure portal account. want to cancel subcription

Question

{ "sessionId": "

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", "errors": [ { "errorMessage": "interaction_required: AADSTS16000: User account '{EUII Hidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application (Microsoft_Azure_SupportPortalExtension) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID:

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} ] }

Answer 1

From my experience working with Microsoft services, account recovery should always be the first step before requesting a subscription cancellation. If the Azure Portal account is no longer accessible, I’d recommend reaching out to Microsoft Billing Support with any available subscription or payment details.

I’ve seen cases where providing the billing email, last payment information, or invoice history helped speed up the verification process significantly. Hopefully, this helps point you in the right direction.

Answer 2

Hello @Kim Israel Paragas

Thank you for reaching out and I’m very sorry to hear about the difficulty you’re experiencing accessing the Azure portal. I understand how important this is, especially when you’re trying to manage or cancel your subscription. 

Based on the error message you shared, it appears that the issue is related to a mismatch between the account you're using to sign in and the Azure directory (tenant) that owns your subscription. This can happen when a Microsoft personal account (such as a “live.com” email) is used, but the subscription is associated with a different account or directory. 

To help resolve this, could you please try the steps below: 

1. Sign out and sign back in 

• Completely sign out of the Azure portal. 
• Reopen the portal in an InPrivate/Incognito browser session. 
• Sign in using the account that was originally used to create the subscription. 

2. Check and switch directories 

• After signing in, click your profile icon (top-right corner). 
• Select “Switch directory” and see if your subscription appears under another directory. 

3. Verify your account 

• If you're unsure which account owns the subscription, you may try signing in here: Cost Management + Billing  
• If needed, you can attempt account recovery here: https://account.live.com/password/reset 

If you’re still unable to access the correct account or directory, there is still a path forward. In this case, I recommend contacting Azure Billing Support directly so they can assist with identifying and canceling the subscription after verifying your ownership. 

You can contact them here: https://azure.microsoft.com/support/options/ 

Please note that they may ask for details such as the subscription ID, billing information, or previous payment details to validate your request. 

Thank you again for your time and for raising this important usability concern. If you have any further questions or need additional assistance, please don’t hesitate to reach out. 

I look forward to your thoughts on this. 

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Answer 3

cant access azureportal error always pop up

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Answer 4

The error indicates that the signed‑in account cannot access the Azure tenant, but subscription cancellation must still be done from an account that owns the subscription.

To cancel an Azure subscription, the subscription owner must sign in and cancel it in the Azure portal or via Azure CLI:

1. Verify the correct account and permissions
   • Only the subscription owner can cancel an Azure subscription, regardless of account type (Free, Pay‑As‑You‑Go, EA, Azure plan, etc.).
   • If the current account cannot access the tenant, sign out and sign in with the Azure AD account that actually owns the subscription, as the error message suggests.
   • If unsure which account owns the subscription, check all possible Microsoft accounts (for example, those used when first signing up for Azure) and see which one shows the subscription under Cost Management + Billing → Subscriptions.
2. Cancel the subscription in the Azure portal (once signed in with the correct owner account)
   • Go to Cost Management + Billing.
   • In the left menu, select Subscriptions or Azure subscriptions.
   • Select the subscription to cancel.
   • At the top of the page, select Cancel.
   • Review any listed resources and select Cancel subscription.
   • Choose a cancellation reason.
   • If a support plan is shown and no other subscriptions use it, select Turn off auto-renew if desired.
   • If running resources are listed, select Turn off resources (ensure any needed data is backed up first).
   • Select Cancel subscription to complete.
3. Alternative: Cancel via Azure CLI (if portal access works but UI is not usable)
   • After authenticating with the correct owner account in Azure CLI, run:

          az account subscription cancel --subscription-id <SUBSCRIPTION_ID>
     

   • Optionally add --yes to skip confirmation prompts.
4. What happens after cancellation
   • Billing for that subscription stops immediately, though it can take up to about 10 minutes for the portal to show the canceled state.
   • A final invoice is generated after the billing cycle closes (up to 72 hours after canceling the final subscription on the account).
   • Services are disabled: VMs deallocate, temporary IPs are freed, and storage becomes read‑only.
   • The subscription can be deleted in the portal starting three days after cancellation, and data is retained (without charge) for 30–90 days in case reactivation or data recovery is needed.
5. If the correct account truly cannot be recovered
   • Subscription cancellation still requires the subscription owner or an appropriate admin (for EA or organizational scenarios). If the owner account is lost or cannot sign in to the tenant at all, the next step is to work with the organization’s Azure/tenant administrator to restore or grant access to the correct account so that it can perform the cancellation.

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References:

• Cancel and delete your Azure subscription
• EA Billing administration on the Azure portal
• az account subscription