How to fix outlook

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How to fix outlook

Chelsie Edwards 0

I can’t receive no emails as says error and my emails are in different language

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Answer 1

Victor1-V 9,375 Microsoft External Staff Moderator

Hello Chelsie Edwards,

I understand that you cannot receive emails in Outlook on your iPhone, and that Outlook or the emails are showing in a different language. To avoid giving steps that may not apply to your setup, could you please confirm a few details?

Are you using the Outlook app for iOS, or the built-in iPhone Mail app?
What is the exact message shown when you try to receive emails? If you share a screenshot, please hide your email address first.
Is your account an Outlook.com/Hotmail/Live personal account, or another provider such as Gmail, Yahoo, iCloud, or an ISP email account?
When you say the emails are in a different language, do you mean the Outlook app menus/buttons are in another language, or the email message content itself is in another language?

Meanwhile, please try these basic checks:

Sign in to your mailbox from a browser, such as Outlook.com if this is a Microsoft personal account, and check whether new emails arrive there.
Update the Outlook app from the App Store, then restart your iPhone.
Open Outlook and pull down on the Inbox to refresh it.
If you are using the built-in iPhone Mail app, check iPhone Settings > Apps > Mail > Mail Accounts and see whether the account asks you to sign in again.

Once you confirm the details above, it will be easier to suggest the correct next steps for your situation.

Victor1-V 9,375 Reputation points Microsoft External Staff Moderator

2026-05-30T13:29:57.9933333+00:00

I hope you are doing well, Chelsie Edwards!

I'm following up to check if you've had a chance to look over my reply.

Please feel free let me know if you need any further assistance. I look forward to hearing back from you.
Chelsie Edwards 0 Reputation points

2026-05-30T13:37:05.72+00:00

I reply to email not sure if it came through
Chelsie Edwards 0 Reputation points

2026-05-30T13:38:07.1233333+00:00

This is what it’s like
Chelsie Edwards 0 Reputation points

2026-05-30T13:40:37.64+00:00
Victor1-V 9,375 Reputation points Microsoft External Staff Moderator

2026-05-30T14:10:24.7933333+00:00
Thanks for the screenshots. From what you shared, it looks like you are using the built-in iPhone Mail app, not the Outlook app for iOS. Your Hotmail mailbox is also showing in another language on Outlook.com, so the language setting likely needs to be changed from Outlook on the web first.

To check whether your reply was sent, please open Outlook.com in Safari, then check the Sent folder. If the email is listed there, the reply was sent successfully. If it is not there, please try sending the reply again from Outlook.com directly.

To change the Outlook.com language back to English:

Open Outlook.com in Safari.

Select the gear icon near the top right.

Go to General > Language and time.

Choose English, then select Save.

You can also refer to this guide: Manage language settings in Outlook.

After that, check the Mail app again. If the iPhone Mail app still does not send or receive correctly, go to iPhone Settings > Apps > Mail > Mail Accounts, select the Hotmail account, and check whether it asks you to sign in again.

I hope this helps you confirm whether the reply was sent and change the mailbox language back to English.
Chelsie Edwards 0 Reputation points

2026-05-30T15:15:00.9233333+00:00

This is in my email
Chelsie Edwards 0 Reputation points

2026-05-30T15:15:24.1066667+00:00
Victor1-V 9,375 Reputation points Microsoft External Staff Moderator

2026-06-01T10:37:00.8233333+00:00

Thanks for the update. Yes, the screenshot is from your iPhone Mail app, and it shows that some mailbox folders are still displayed in another language.

Could you please confirm whether you have tried the language steps I shared earlier from Outlook.com in Safari? Since the same language appears in Outlook.com, the setting needs to be changed there first, then checked again in the iPhone Mail app.

Also, please check whether your reply appears in the Sent folder on Outlook.com. If it appears there, the reply was sent successfully. If it does not appear there, please send the reply again directly from Outlook.com.

Once you confirm whether those steps were tried, it will be easier to know whether this is only a language setting issue or also a sending/receiving issue.
Victor1-V 9,375 Reputation points Microsoft External Staff Moderator

2026-06-02T14:06:14.19+00:00

Hi,

I am following up on your thread to see if there is anything more that I can do for you. If you have had a chance to test the steps, please feel free to let me know how it goes.

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How to fix outlook

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