I am getting system test issues in Az-204 exam

Question

Hi Team,

I am not able to check-in my Microsoft az-204 exam and getting system test issues. I already raised concern and reported this issue, and case has been created for these issues. I need to reschedule an exam. can you please help me on the reschedule.

Answer 1

https://learn.microsoft.com/en-us/credentials/support/reschedule-and-cancellation-policy

Answer 2

I already connected with support team and they have raised a case.

Answer 3

To reschedule the AZ-204 exam after system test/check-in issues, use the standard reschedule process and, if needed, contact Pearson VUE support.

Steps to reschedule via Learn profile:

1. Sign in to the Learn profile.
2. From the avatar menu, select Profile.
3. Go to Credentials and then select Certifications.
4. Find the AZ-204 exam appointment and select Cancel or Reschedule.
5. The workflow will redirect to the exam delivery provider’s site (Pearson VUE) to complete the reschedule.

Policy notes:

• Exam appointments must be rescheduled or cancelled at least 24 hours before the scheduled time; otherwise, the exam fee or voucher is forfeited.
• If the issue occurred during check-in or launch and the appointment is already in the past, contact Pearson VUE support to review what happened and what options are available.

Who to contact:

• For issues when taking an exam (such as system test or check-in failures), contact Pearson VUE support for Microsoft exams: https://home.pearsonvue.com/microsoft/contact
• For general certification help (if the reschedule option is not visible or there are account issues), use Microsoft Certification Support: https://aka.ms/CertificationSupport

---

References:

• Reschedule and cancellation policies
• Register and schedule an exam
• An Important Update on Microsoft Training and Certification
• I was unable to attend the exam due to a network issue. I kindly request you to reschedule it - Microsoft Q&A