How do I remove my account when I don't have access to it anymore

Question

How do I remove my account when I don't have access to it anymore

Paul Janssen 0

I have 2 email addresses which are linked to 2 user accounts. One I use actively, but the other one I don't. I want to use the email address for that one on my active account. But then I get the message that the email address is linked to an active account. I don't have access to that account anymore. How do I get rid of the redundant account, so that I can use that email address again on my active account as alias.

Paul Janssen 0 Reputation points

2026-06-02T09:35:04.83+00:00

The issue is that I have another correctly working MS office account and that I cannot add my alias, because the alias exists as a standalone, but inactive account. This account is not using a microsoft domain. How can I close and delete this account, so that I can use the connected email address on my correct active MS office account.
To close an account I have to logon to that account, but I can't logon to that account at the moment, because I get a message that there is no email address connected.

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Paul Janssen 0 Reputation points

2026-06-02T09:35:04.83+00:00

The issue is that I have another correctly working MS office account and that I cannot add my alias, because the alias exists as a standalone, but inactive account. This account is not using a microsoft domain. How can I close and delete this account, so that I can use the connected email address on my correct active MS office account.
To close an account I have to logon to that account, but I can't logon to that account at the moment, because I get a message that there is no email address connected.

Answer 1

Gunasekar N 69,455 Independent Advisor

Hello, thank you for reaching out to Microsoft Q&A.

Unfortunately, you cannot add an existing Microsoft domain address like (@hotmail.com, @outlook.com, @msn.com, @live.com) as an alias to another Microsoft account.

User's image

So, if you would like to add a new alias to your active Microsoft account, go to this link here and select 'Add email' and set it as an alias. (Create a new Outlook email address on the page and set it as an alias)

https://account.live.com/names/manage

To recover your inactive account, you can try the account recovery options mentioned in the Microsoft article here-

I can't sign in to my Microsoft account

Gunasekar N 69,455 Reputation points Independent Advisor

2026-06-02T09:49:51.2033333+00:00

Hello,

it appears that you have marked my response as 'no'.

Could you please share the exact error message you see when you try to sign in with your old account here?

https://account.microsoft.com/

Also, when was the last time you were able to sign in to this account successfully? and the domain of the email address you are trying to add?
Paul Janssen 0 Reputation points

2026-06-02T10:20:26.17+00:00

When I logon I get the page "You have lost access to your email". I then have to enter my password and choose whether I want to use my regular email or want to create a new @outlook.com. I don't know the password and there is no option to recover or get verification codes. I choose for regular email, because that is the one that was connected to the account.
Gunasekar N 69,455 Reputation points Independent Advisor

2026-06-04T11:40:57.4233333+00:00

Hello,

Is the affected email address for a personal Microsoft account (e.g., ending in @outlook.com, @hotmail.com, @gmail.com that you created for services like Skype or Xbox) or a work/school account provided by an organization (e.g., ******@company.com)?
Paul Janssen 0 Reputation points

2026-06-04T12:21:51.43+00:00

It is a personal account, but the email address is not a Microsoft address.

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How do I remove my account when I don't have access to it anymore

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