not received any email

Question

I have stopped receiving emails to my hotmail account, other than adverts. I have tried sending test messages from other accounts but they are not received. This applies whether I use my Outlook app on my Android Phone , iPad or online on my laptop

Answer 1

Hello,

I see that you sent an email from another Email. May I know if you received a bounce back message?

• Go to Outlook.com and sign in to your account.
• Click the Settings (⚙️) icon in the upper-right corner.
• Select Mail.
• Select Rules. You will see all inbox rules currently configured for your mailbox.
• Review the list for any unfamiliar rules, especially rules that:
  • Forward emails to another address.
  • Delete messages automatically.
  • Move messages to RSS Feeds, Junk Email, Archive, or custom folders.
  • Mark messages as read or redirect them.
• To inspect a rule, click Edit next to it.
• To remove a suspicious rule, click Delete.
• Make sure there are no forwarding rules you did not create yourself.

I’m eager to hear back and work together to find a solution.