cant add phone number

Question

so i wanted to redeem a gift card in microsoft rewards but it says phone verification is currently unavailable and theres no other option too, is it because i have no phone number added to my account? if so how can i add because i have tried everything but there is no option to add a phone number

Answer 1

Sorry to hear you're having trouble.

As well as the information above please note that you would need to contact the Rewards Support team themselves for more help. You can contact them via this link https://rewards.bing.com/support. Once you fill it out and send it keep an eye on your email including the junk/spam folder for a reply.

Answer 2

Phone verification being unavailable when redeeming Microsoft Rewards is not directly caused by having no phone number on the account, but a valid mobile or landline number (not VoIP) is required both for Microsoft account security and for Rewards redemptions.

For Microsoft Rewards redemptions:

• Microsoft Rewards requires a mobile or landline phone number for SMS verification when redeeming points.
• VoIP numbers are not allowed for Rewards redemptions.
• If verification is failing or unavailable, it can also be due to:
  • Using a VoIP number
  • Using a VPN or appearing to be in a different region than the account
  • Trying to redeem from outside the account’s home region
  • Hitting limits on how many accounts can use the same phone number (max 6 per household)

To add a phone number to the Microsoft account:

1. Go to the “how you sign in” page: Edit account info.
2. Select Add phone number.
3. Follow the prompts to add a mobile or landline number.

Important details when adding/using a phone number:

• VOIP numbers cannot be added as a way to sign in or get verification codes.
• If Microsoft shows errors like “We cannot send a text message to this number,” possible reasons include:
  • Temporary block due to unusual activity or too many code requests.
  • Heavy compromised traffic from the region, which can delay or block codes temporarily.
  • Using a VOIP number instead of a mobile/landline.
• In these cases, wait for the temporary block to clear and ensure a valid mobile/landline number is used.

If the phone number is correctly added and is a mobile/landline, but Rewards still says phone verification is unavailable, the issue is likely a temporary verification/SMS or regional restriction rather than the absence of a phone number. In that case, try again later and ensure no VPN/proxy is in use and the account region matches the physical location.

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References:

• How to redeem Microsoft Rewards points
• Learn about Microsoft Rewards
• How to add an email address or phone number to your Microsoft account
• Troubleshoot Microsoft verification code issues