This form can't be distributed as it is asking for personal or sensitive information. Contact your admin for assistance.

Question

I get this error message despite not asking for any personal or sensitive information.

Has anyone else gotten this error and, if so, how did you resolve it? thanks. 

Answer 1

Dear @Redding Kyle,

Good day, and thank you for reaching out to the Q&A Forum. As a forum moderator, I genuinely wish I could directly access your account or delve into the backend systems to diagnose and fix this for you. However, our role here is limited to providing general guidance and solutions that can be applied by users.  

From my research, this is a very common issue in Microsoft Forms. Even if a form does not intentionally request highly sensitive data such as credit card numbers or social security numbers, Microsoft’s automated phishing and sensitive-information detection system may still flag forms that contain fields requesting information such as:

• Names
• Email addresses
• Phone numbers
• Dates of birth
• Physical addresses
• Employee IDs or student IDs

Based on the error message, I would recommend carefully reviewing all questions in the form and checking whether any wording could potentially be interpreted as requesting personal or sensitive information.

If you have already reviewed the entire form and the warning still appears, I would suggest creating a copy of the affected form and then testing the copied version again to see whether the behavior continues.

If the same issue also occurs with the copied form, then this may require review by your organization’s Microsoft 365 administrator. They can check the settings or policies mentioned in the following articles.

Review and unblock forms or users detected and blocked for potential phishing

If you don't know who your IT administrator is, please refer to this article: How do I find my Microsoft 365 admin? - Microsoft Support 

I hope this information helps clarify the situation and provides you with clear path forward. Should you have any further questions or need additional assistance, please don't hesitate to reach out. I'm always happy to help. Have a wonderful day! 

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Answer 2

This message is generated by an organization-level policy, not by anything in the individual form. It appears when Microsoft Forms detects that the tenant’s security/compliance settings classify the form content or usage as collecting “personal or sensitive information,” and the policy is configured to block distribution in that case.

Because this is enforced centrally, it cannot be fixed from within the form itself. Resolution requires an administrator to review and adjust the relevant policies in Microsoft 365 (for example, information protection, data loss prevention, or other feature restrictions that govern Forms usage) so that the form is allowed.

The appropriate next step is to contact the organization’s IT or Microsoft 365 administrator, provide the exact error text, and ask them to review the Forms- and compliance-related restrictions that are preventing the form from being shared.

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References:

• Understanding feature restrictions