How to talk to a live person from Microsoft support regarding to billing issue?

Question

I am getting a $9.99 monthly billing on my credit card from "Microsoft*Microsoft 36 Microsoft.com WA" but I don't know why or what it is for. Must be Microsoft, and maybe a subscription, but I do not have a memory of signing up for anything from Microsoft. I carefully looked through my Microsoft account for my three email addresses (gmail, yahoo, and outlook accounts) and there is nothing listed on the subscriptions page or orders page.

How can I interact with Microsoft billing support personnel to get this cancelled or at least find more information than is available online?

Answer 1

1

This forum is just a user to user forum, no-one here has any account access, if you are sure no-one else has access to your banking details, using any Microsoft account you may have, try using the steps they provide on this link to find out what that payment was for.

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

Then use the steps they provide on this link to cancel whatever that payment was for and get a refund (if applicable).

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

2

If you are still unable to resolve that payment problem, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option

Answer 2

Use two parallel paths: investigate the charge yourself, then contact Microsoft Support for live help.

1. Investigate the unknown $9.99 charge
   1. Go to the Manage your payments page of the Microsoft account dashboard using this link: Manage your payments.
   2. Find the unrecognized charge and select Investigate. This walks through the most common causes of unknown charges, such as:
      • A Microsoft subscription with recurring billing enabled.
      • A family member using the card.
      • A previously declined charge that later succeeded.
      • A pre-order or split order being shipped.
      • In-app purchases from apps or games.
   3. For more detail on this process, see: How to investigate a billing charge from Microsoft.
2. Request cancellation/refund if it’s a subscription
   1. If the investigation shows the charge is for a Microsoft subscription, follow the steps in How to get a refund on a Microsoft subscription to:
      • Cancel the subscription.
      • Request a refund if eligible.
3. Contact a live Microsoft Support agent If the charge still cannot be identified or cancelled online, contact Microsoft Support directly for billing help:
   1. Go to the Microsoft Support contact page: https://support.microsoft.com/contactus/
   2. Sign in with the Microsoft account that might be associated with the charge.
   3. Select Microsoft 365 & Office (or Microsoft 365 / Microsoft 365 and Office – Manage my subscription, depending on the flow).
   4. Choose a billing-related category such as Billing and Payment updates or Manage my subscription.
   5. Confirm, then select Chat with a support agent in your web browser or Call me back to speak with a live person.
   Community guidance for similar billing issues confirms that account-specific refund or charge disputes must be handled directly by Microsoft Support, because community forums and Q&A sites do not have access to billing data.

If the charge is not visible under any of the three Microsoft accounts already checked, support may ask for details from the card statement (date, amount, descriptor) to locate which Microsoft account or service is billing that card and then cancel it.

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References:

• How to investigate a billing charge from Microsoft
• Unable to cancel your Microsoft subscription
• How to get a refund on a Microsoft subscription
• Get help with your Microsoft account
• Troubleshoot payment option issues
• Can I speak to someone? -- Billing issues - Microsoft Q&A
• How do I get a live person at Microsoft.? - Microsoft Q&A
• How to connect with Help and Support - Microsoft Q&A
• Request a refund - Microsoft Q&A
• refund please - Microsoft Q&A