Suface Studio Touch Screen not working and Pen Not Inking.

Question

Alrighty, my touch screen has intermittently stopped working, sometimes it works sometimes it doesn't but its been not working more times than not. In diagnosing I have done everything the guide says to do when to get it back up, i.e. hard restarting the computer, deleting and reinstalling the drivers, and doing a factory reset on the computer. Each fix only works for a few minutes now before the driver gives up. I have confirmed that my touchscreen still works through the UEFI menu as well. So here are the codes that the driver is throwing.
When I open the driver I get this error:
This device cannot start. (Code 10)

STATUS_DEVICE_DATA_ERROR

Then when I go to events and look through the details in the Event viewer I see a few things.
We have an error event:
Device PCI\VEN_8086&DEV_A0D0&SUBSYS_00491414&REV_20\3&11583659&0&86 had a problem starting.

Driver Name: oem103.inf

Class GUID: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}

Service: IntelTHCBase

Lower Filters:

Upper Filters:

Problem: 0x33

Problem Status: 0x0

Followed by a warning event:
Device settings for PCI\VEN_8086&DEV_A0D0&SUBSYS_00491414&REV_20\3&11583659&0&86 were not migrated from previous OS installation due to partial or ambiguous device match.

Last Device Instance ID: VMBUS{cfa8b69e-5b4a-4cc0-b98b-8ba1a1f3f95a}{58f75a6d-d949-4320-99e1-a2a2576d581c}

Class GUID: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}

Location Path:

Migration Rank: 0xF000FFFFFFFFF132

Present: true

Status: 0xC0000719

and finally an information event:
Device PCI\VEN_8086&DEV_A0D0&SUBSYS_00491414&REV_20\3&11583659&0&86 was configured.

Driver Name: oem103.inf

Driver Package ID: intelthcbase.inf_amd64_08ca983eb98a47f0

Class GUID: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}

Driver Date: 03/03/2021

Driver Version: 3.0.101.251

Driver Provider: Intel

Driver Section: IntelTHCBaseBus_Device_TGL_Cobalt.NT

Driver Rank: 0xFF2001

Matching Device ID: PCI\VEN_8086&DEV_A0D0

Outranked Drivers:

Device Updated: true

Parent Device: ACPI\PNP0A08\0

I am not sure what to do from here or what I need to do, my touchscreen seems to be working but the driver for it seems to keep getting corrupted. Thoughts?

Answer 1

Hi Sam,

Thanks for sharing the details - when both the touchscreen and Surface Pen stop responding at the same time, it usually indicates the issue is related to the touch/digitizer system (either driver-related or hardware-related).

Here are some quick steps to help you narrow it down and resolve it:

1, Check if it’s hardware or Windows-related - this is the most important step:

• Shut down your Surface
• Press and hold Volume Up + Power to enter UEFI
• Try using touch in that menu

Result:

• If touch doesn’t work here > it likely requires hardware service
• If touch works normally > continue with the steps below

2, Reinstall touchscreen drivers

• Open Device Manager
• Expand Human Interface Devices, uninstall:
  • HID‑compliant touch screen
  • Intel Precise Touch Device
• Restart the device

3, Install all Surface updates

• Go to Settings > Windows Update
• Install all updates (including Optional updates)

4, Quick pen checks

• Ensure the pen has battery/charge
• Test it in apps like OneNote or Paint
• Re-pair via Bluetooth if needed

If touch worked in UEFI but still not in Windows, please consider a Reset this PC (keep files). I hope this helps point you in the right direction.

Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.

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