Microsoft rewards account has been suspended

Question

I received this error message several months ago after I was trying some new security software. I think it hid my IP or something that caused my account to be suspended. I have repeatedly tried to contact Microsoft Rewards support request about this issue, but the page to fill out the form is greyed out and won’t let me enter any information about my question/problem. I have since removed the security software so I would like to participate in rewards again, but I can’t find any way of contacting them to reset my account.

Our research indicates that you or your Microsoft Rewards account has engaged in one or more violations of the Microsoft Services Agreement, which may include, but is not limited to:

• Maintaining multiple user accounts per household
• Opening more than one user account per individual
• Residing outside of the supported regions
• Providing inaccurate account information, including your true first and last name, your complete and accurate mailing address, a working phone number and your email address
• Using a service intended to confuse your true IP address or your location
• Using a bot, cheat code, macro or other automated method to participate in Microsoft Rewards

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Answer 1

Hey there! Nice to meet you!

The only way to fix this is to contact Microsoft Rewards Support, as they are the only ones who are capable of investigating this case and possibly lifting suspensions: https://rewards.bing.com/support

However, since you are unable to submit a ticket because the form is greyed out, this means that your suspension is permanent and can no longer be appealed.

Thank you for your understanding.

Best regards,

Darhyl

Answer 2

The suspension was triggered because activity on the Microsoft Rewards account was detected as violating the Microsoft Services Agreement, specifically including use of a service that hides or confuses the true IP address or location, or other prohibited behaviors such as bots, macros, or multiple accounts.

For Microsoft Rewards suspensions, investigation and possible reinstatement are handled only by Microsoft Rewards Support. The documented guidance is:

1. Use the Microsoft Rewards Support form at the Bing Rewards Support site and select “Contact Microsoft Rewards Support,” then submit an appeal.
2. If the form is greyed out and cannot be used, this indicates that the suspension has been made permanent and no further appeal can be submitted. In that case, there is no supported way to have the Rewards account reinstated.

The security software that masked the IP address likely caused the system to classify the activity as a violation (for example, “using a service intended to alter the true IP address of your location”), which is explicitly listed as grounds for Rewards enforcement. Once a permanent suspension is in place and the appeal form is disabled, there is no additional escalation path documented for restoring Microsoft Rewards access.

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References:

• Getting the most out of Microsoft Rewards
• Limiting your searches in Microsoft Rewards
• I got banned from my microsoft rewards account for no reason. - Microsoft Q&A