I am being blocked for Usage: "Image can't be generated due to Microsoft's code of conduct"

Question

Dear Team,

I am writing to formally request a review of the recent Code of Conduct suspension on my account. I have always intended to use Copilot responsibly, and I would appreciate your guidance to understand the specific activity that triggered this action.

To help identify the issue, my recent use of the platform has primarily focused on two areas:

1. Faith-Based Content: Generating images and song lyrics for use in my personal Christian Ministry.
2. Creative Satire: Creating satirical images and lyrics involving entirely fictional, imagined characters rather than any real individuals.

If any of this content inadvertently violated your terms of service, it was completely unintentional. I am fully committed to rectifying any mistakes and ensuring absolute compliance moving forward.

Could you please specify which guidelines were breached so that I can correct my approach? I kindly ask that you consider restoring my account access, and I welcome the opportunity to resolve this matter.

Thank you for your time, assistance, and consideration.

Sincerely,
Mike

Answer 1

Account access and image generation can be restricted when activity is detected that may violate the Microsoft Services Agreement, Copilot Terms of Use, or AI Code of Conduct. This includes:

1. Uploading or generating images that:
   • Infringe third‑party rights (copyright, trademarks, publicity rights).
   • Depict individuals without consent or violate privacy.
   • Otherwise violate the Microsoft Services Agreement or Copilot Terms of Use.
   All uploaded images must be original or used with appropriate rights, and users are solely responsible for what they upload. Accounts may be restricted or suspended if illegal or policy‑violating content is detected.
2. Generating or using content in ways that can inflict harm on individuals, organizations, or society, including:
   • Exploitation or abuse (for example, child sexual exploitation, grooming, non‑consensual intimate content, sexual solicitation, trafficking).
   • Impersonation of real people (especially politicians or government officials) without explicit and valid consent.
   • Attempts to remove or alter AI content credentials for deceptive purposes.
3. Repeated attempts to generate harmful, offensive, or inappropriate content:
   • Abuse monitoring and content safety mechanisms block prompts that could produce harmful content.
   • Repeated violations or attempts to bypass filters can lead to automatic suspension of image generation features (for example, Cocreator, generative fill, Restyle Image, Image Creator) and, in severe cases, permanent suspension.
4. General responsible‑use expectations:
   • Use features in a respectful and lawful manner.
   • Respect intellectual property and copyright of others.
   • Avoid content that may cause harm, distress, or confusion to others.
   • All content used with Microsoft AI Services must be originally created, appropriately licensed, or otherwise lawfully used.

The specific internal trigger or exact prompt that caused the suspension is not exposed in the available documentation. However, the block message “Image can't be generated due to Microsoft's code of conduct” indicates that one or more prompts or images were classified by the safety systems as violating these policies, and repeated or serious violations can result in suspension.

To move forward:

• Review the Microsoft Services Agreement, Copilot Terms of Use, and the AI Code of Conduct–especially the sections on content requirements, exploitation and abuse, impersonation, and intellectual property.
• Adjust any future prompts or uploads to avoid:
  • Real people (especially minors, public figures, or identifiable individuals) without consent.
  • Sexual, exploitative, or abusive themes.
  • Potentially infringing or misleading uses of brands, logos, or copyrighted works.
• Use the in‑product Feedback or Report a Concern mechanisms where available to raise issues or request review of enforcement actions.

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References:

• Using Image Generation in Microsoft Copilot
• Use Copilot+ PC features in Paint
• Copilot in PowerPoint image suggestions FAQ
• Microsoft Photos Restyle Image and Image Creator: Responsible AI FAQ
• Copilot Actions in Edge
• Transparency Note for Microsoft Copilot
• Microsoft Enterprise AI Services Code of Conduct