Not able to click on Add Button on Email Service where i want to change Display name from Don't Reply to Custom Name

Question

Not able to click on Add Button on Email Service where i want to change Display name from Don't Reply to Custom Name

Here is snip

I m getting email from ******@deprontoinfotech.com but i want Custom name instead of DoNotReply

LIKE " ******@deprontoinfotech.com "

Answer 1

Hi @Suraj Panker

Thank you reaching us regarding the issue.

To enable the +Add button for adding more MailFroms to your custom domain, you first need to increase your default email sending limit. To do this, please create a support request.
Before you make the request, assess how many emails you plan to send. Consider key factors like:

Maximum messages per minute

Maximum messages per hour

Maximum messages per day

Please follow the below steps to create support request in Azure Portal.

Sign in to the Help + support - Microsoft Azure

Click on Create support request. or clink on below link https://portal.azure.com/#create/Microsoft.Support

Enter quota in the box and click on 'Go'.

Search for Quota type: Select Service and Subscription Limits(Quotas) 

Then click on Create a support request.

Select Quota type as Azure Communication Services Email: Sending Limits

3.Click on "Next"

4.Then provide the details as the requirement.

Next click on Save and Continue.

You will see fields related to email sending quotas like region etc.

Fill the details and Click on Review+Create.

Reference:
https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request
https://learn.microsoft.com/en-us/azure/communication-services/concepts/email/email-quota-increase
https://learn.microsoft.com/en-us/azure/communication-services/concepts/service-limits#email
Kindly let us know if the above comment helps or you need further assistance on this issue.

Please "Accept" if the information helped you. This will help us and others in the community as well.

Answer 2

Hi,

To enable +Add button (to add more MailFroms) for your custom domain you need to first increase your default email sending limit.

There is a way to add additional MailFrom via Azure CLI (example) / PowerShell (example) without first increasing your send limit, however, I recommend you go ahead and increase your send limit regardless.

Please carefully follow my instructions below to submit quota increase request and not get stuck in endless loop. The quota increase request is free.

Please let me know if you have any issue creating case in a comment below and I will assist further.

Please carefully follow instructions below to create a new Service and subscription limits (quotas) request to increase quota for Azure Communication Services.

1. Navigate to this link to start the process:

https://portal.azure.com/#create/Microsoft.Support

2. Enter quota in the box and click Go

3. Select Service and Subscription Limits (Quotas) / Service and subscription limits (quotas) and click Next

4. Click Create a support request button, as shown

5. Select Issue type: Service and subscription limits (quotas), Subscription: <subscription that needs quota increase>, Quota type: Azure Communication Services Email: Sending Limits, click Next

6. Open Notepad (or other text editor). Navigate to Email quota increase article, click Copy button in upper right to copy text, and Paste it into Notepad. Add your company info to the file and answer all questions, then save to a .txt file on your computer. You will need this file later.

7. On Additional details tab, click Enter details, select location, resource group, ACS Email domain resource, New Email sending limit you would like to request, confirm request by entering the tier enum (200, 225, 250, 275, 300, etc.) click Save and continue.

8. Still on Additional details tab, click the blue file folder icon, select the .txt file you created above, and click Open to upload it.

9. Finish filling out Additional details tab, click Next, review information and click Create. You should receive an automated email within a few minutes.

Please click Accept Answer and upvote if the above was helpful.

Thanks.

-TP

Answer 3

For Azure Communication Services Email with a custom domain, the default MailFrom and display name are DoNotReply@<your-domain> and DoNotReply. To use a custom MailFrom and display name, a new sender address must be added for the custom domain.

According to the service behavior, this is only supported for custom domains, not Azure-managed domains. After the custom domain is verified and ready, additional sender usernames (MailFrom) and their display names can be configured by following the guidance for adding multiple sender addresses. This allows changing DoNotReply to a custom MailFrom (for example, ******@deprontoinfotech.com) and setting a corresponding display name.

If the Add button in the MailFrom addresses blade is disabled, confirm that:

1. The domain is configured as a custom verified domain for Azure Communication Services Email.
2. Domain verification and DNS records are fully completed so the domain is in a ready state.
3. The account being used has sufficient permissions on the Email Communication Services resource.

Once the domain is correctly provisioned as a custom domain and in a ready state, the MailFrom configuration (including display name) can be changed by adding additional sender usernames as described in the multiple-sender quickstart.

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References:

• Add custom verified email domains (platform-net)