When I load a cd to play on windows media it does not give any information about the music cd

ANTHONY DARE 0 Reputation points
2026-06-05T08:09:58.16+00:00

When I load a cd to play on windows media it does not give any information about the music cd on the Windows media page only showing Unknown artist/Unknown album/Track number as the title etc

Windows for home | Windows 11 | Performance and system failures
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  1. DaveM121 903.5K Reputation points Independent Advisor
    2026-06-05T08:45:17.0333333+00:00

    This is currently a widely reported ongoing problem, this seems to be a problem contacting the MusicMatch servers Microsoft use the get the album data, there is no reported fix for this yet, the best option is to open the Feedback Hub app and provide feedback to the Windows Developers there, if more people report the problem, they will provide a patch to resolve the problem.

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  2. AI answer

    2026-06-05T08:10:13.0666667+00:00

    Windows Media Player shows “Unknown artist/Unknown album/Track number” when it cannot retrieve album metadata from the Internet or when that information was not available at the time the CD or tracks were copied.

    To have album and track information displayed, ensure the following when ripping or working with the CD:

    1. Connect the PC to the Internet before inserting or ripping the audio CD so Windows Media Player can automatically get album, artist, and track names.
    2. After ripping, use Windows Media Player to update media info:
      • In the Player Library, search for the album or song.
      • Right-click the album and select Find album info.
      • If the correct album appears, select it and follow the on-screen steps to update album art and metadata.
      • If it does not appear, follow the prompts to search again with different criteria or manually add the media info.
    3. If an error appears saying privacy settings must be changed to retrieve album info:
      • In Windows Media Player, select Organize → Options → Privacy.
      • Select Update music files by retrieving media info from the Internet.

    If album art or some metadata is still missing, it may be unavailable online or in an unsupported format; in that case, use Windows Media Player to download another cover image or edit the info manually.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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