My account has been hacked and i cant sign in with my original account

Question

Hi, someone hacked my account and took off my primary email from it and put his account on it and know i cant recover my account. when i talk to the support everytime they tell me to refill the recovery form but nothing happens with it

someone can help me? i dont know what to do anymore

Answer 1

Account recovery is an online automated process, even if you can contact Microsoft Support, they cannot recover your account, they can only refer you to the account recovery form.

This forum is just a user to user account and no-one here has any account access, I wish I had better news,, when a Microsoft account is hacked, if the hackers change the associated data like the Email, then that account is usually no longer recoverable, try using the process they provide on this link to recover a hacked account, if this process is not successful, sadly, that account cannot be recovered.

https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

Answer 2

Follow these steps in order, using only the official recovery paths. Since the primary email and security info were changed, recovery depends entirely on the automated tools and forms.

1. Use the hacked/compromised account guide
   • Go through the official guidance for compromised accounts: How to recover a hacked or compromised Microsoft account.
   • This walks through scanning for malware, changing the password (if still possible), and checking account settings once access is regained.
2. Run the Sign-in Helper first
   • Before refilling the form again, use the Sign-in Helper tool, which is designed to route to the right recovery path or support options: Open the Sign-in Helper for support options or hacked account issues.
   • Enter the email/phone/Skype name used for the account and follow the prompts.
3. Complete the Microsoft account recovery form correctly
   • If the Sign-in Helper routes to the recovery form, follow the detailed guidance in "Help with the Microsoft account recovery form" before submitting again.
   • Key points from the guidance:
     • Use a device and location previously used to sign in to the account (home/office) to improve recognition.
     • Ensure a working contact email (different from the hacked account) is available; this is where responses will be sent.
     • Provide as much accurate information as possible (old passwords, services used, approximate creation date, etc.).
     • If already tried, adjust answers based on the guidance to improve the chances of success.
4. Understand the limits if security info was replaced
   • If the attacker removed all previous security info and replaced it with their own, and the recovery form repeatedly fails, the account may become unrecoverable.
   • Official guidance and moderator answers state that if the account recovery web form does not validate ownership and security info has been replaced, there is no other method to recover the account, and Microsoft Support cannot override this or manually reset it.
5. If username/password no longer work at all
   • If the system shows messages like “We couldn't find an account with that username” or similar, follow the steps in "My username and password have stopped working" and use the Recover your account flow.
   • If still unsuccessful, use the Contact support option from that article to reach support, but be aware they are bound by the same security limitations and cannot bypass the automated checks.

If the Sign-in Helper plus the recovery form continue to fail after carefully following the guidance, the account cannot be restored and a new Microsoft account will be required for future use.

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References:

• How to recover a hacked or compromised Microsoft account
• Help with the Microsoft account recovery form
• My username and password have stopped working
• Hello , welcome to Account help & learning
• How to help keep your Microsoft account secure
• My account got hacked - Microsoft Q&A
• Need help with hacked microsoft account - Microsoft Q&A
• How do I send an email to Microsoft about my account being hacked and taken over by <removed> ? - Microsoft Q&A
• Cannot Access Microsoft Account After Hacker Changed Email, Advice Needed - Microsoft Q&A

Answer 3

Account recovery is an online automated process, even if you can contact Microsoft Support, they cannot recover your account, they can only refer you to the account recovery form which takes time to recover or maybe not.