I paid my amount but no exam scheduled

Question

I paid my amount from my credit card for AB-900, money debited but no exam was scheduled in my profile.

Answer 1

Contact Pearson Vue support https://home.pearsonvue.com/microsoft/contact

Answer 2

Payment issues and missing exam appointments are handled by the exam delivery partner, Pearson VUE, not through the Learn profile alone.

Take these steps:

1. Verify whether any appointment exists:
   • Sign in to the Microsoft Learn profile used to schedule AB-900.
   • Go to the Certifications / Exams section and check for any scheduled exam appointments.
2. If no exam is scheduled or an error occurred during scheduling:
   • Contact Pearson VUE support directly so they can look up the payment, clear any account blocks, and either complete or rebook the appointment. Pearson VUE support is the recommended path for scheduling and payment issues.
3. If Pearson VUE confirms no booking and cannot resolve the charge:
   • Work with Pearson VUE and the card provider to investigate and, if appropriate, dispute or reverse the transaction.

Pearson VUE support is explicitly recommended for:

• Unexpected errors or failures when booking exams.
• Account blocks due to failed or problematic payments.
• Issues when taking or scheduling an exam.

Use the Pearson VUE Microsoft contact page referenced in the context to reach their support team.

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References:

• I cant book certification exams at learn.microsoft.com - Microsoft Q&A
• Exam schedule error - Microsoft Q&A
• I was unable to attend the exam due to a network issue. I kindly request you to reschedule it - Microsoft Q&A