Hacked account and cannot access it

bosca mihai 5 Reputation points
2026-06-06T12:02:24.2433333+00:00

So my account got hacked and the hacker somehow managed to input his email and take out mine from the account and also changed the password so now I cannot log in to my account at all no matter what. If I try to log in with my password and say that I forgot it then it can only send an email to him to reset the password and I do not have a recovery code to get back my account. Can someone please help? The account' mail is "******@gmail.com" and the thing is that I need it because it is the only one I have used for everything personal.

Outlook | Web | Outlook.com | Account management, security, and privacy
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  1. Darhyl Amizola 46,705 Reputation points Independent Advisor
    2026-06-08T13:32:34.9533333+00:00

    I understand your frustration; however, once a hacker is able to modify the account's security information, there is nothing that can be done to recover the account.

    You may try reaching out to Microsoft Support immediately, as they can possibly "Suspend" the account permanently once they have confirmed that the account can no longer be recovered in order to prevent the hacker from using it:

    https://support.microsoft.com/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding

    Type "Microsoft 365 sign-in problem" > Click "Get Help" > Scroll down and select the option "Sign in to contact Support" > Microsoft 365 and Office > Billing and Account Profile Questions > Confirm > then select "Chat with a support agent in your web browser"

    Best regards,

    Darhyl

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  2. bosca mihai 5 Reputation points
    2026-06-06T16:38:34+00:00

    So what do I do now? I even had my minecraft account on that and my Xbox account too and I need them both. I can prove that it is my account also you can see the IP that he logged on which is a different one from the one that I logged in constantly. And like I said I need that account since I use it for a lot of personal things.

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  3. Darhyl Amizola 46,705 Reputation points Independent Advisor
    2026-06-06T16:00:39.7933333+00:00

    Hey there! Nice to meet you!

    I'm sorry you are experiencing this.

    Since the security info has been replaced by the hacker, I'm afraid there is no other working method to recover the Microsoft account, and Microsoft Support cannot help either.

    Thank you for your understanding.

    Best regards,

    Darhyl

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