starting problem

Question

my microsoft word has run into an error preventing it to work

Answer 1

With that error message, you may see a suggestion to Repair Now. Unfortunately, that option often does not work.

Instead, restart your computer and then run an Online Repair; see https://support.microsoft.com/en-us/office/repair-an-office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b .

Before you begin, note that an Online Repair often includes a reinstall of Office, and therefore you should verify that you can access your account at https://account.microsoft.com/services and that Office is associated with it.

Answer 2

Use the following steps in order until Word starts correctly.

1. Install the latest Office updates

• Open any Office app if possible.
• Go to File > Account (or Office Account).
• Under Product Information, select Update Options > Enable Updates (if shown), then Update Options > Update Now.

2. Try starting Word in Safe Mode

• Press Windows key + R.
• Type winword /safe and press Enter.
• If Word opens in Safe Mode, disable add-ins:
  • Go to File > Options > Add-ins.
  • In the Manage box, choose COM Add-ins (or the Word-specific Add-ins type) and select Go.
  • Uncheck one add-in at a time, select OK, then restart Word normally.
  • Repeat until Word starts without error. Leave the problematic add-in unchecked or remove it.

3. Run an Online Repair of Office

• Close all Office apps.
• Open Settings > Apps (or Apps > Installed apps on newer Windows versions).
• Find the Microsoft 365/Office installation, select it, choose Modify.
• Select Online Repair, then Repair and let it complete.

4. Update Windows and device drivers

• Open Settings > Update & Security > Windows Update (or Windows Update on Windows 11).
• Select Check for updates and install all available updates.
• If the issue persists, update key device drivers (especially video card and printer) from the manufacturer’s site.

5. If still failing after repair

• Completely uninstall Office from Settings > Apps.
• Restart the PC (full restart, not shutdown).
• Reinstall Office from the Microsoft account or organization portal.

If the error continues even after a full reinstall, further investigation of third‑party add-ins, startup templates, or printer drivers may be required following the Word startup troubleshooting steps in the references.

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References:

• You may receive an error when running Office 2013 in Windows 10: "We're sorry, but Word has run into an error that is preventing it from working correctly."
• I get a "stopped working" error when I start Office applications on my PC
• How to troubleshoot problems that occur when you start or use Word
• how fix run into an error problem - Microsoft Q&A
• we are sorry, but word has run into an error that is preventing it from working correctly. Word will need to be closed as a result. Would you like us to repair now? - Microsoft Q&A
• How to fix MS Word has run into an error that is preventing from working properly. Word will need to be closed as a result. - Microsoft Q&A
• how to fix word error - Microsoft Q&A
• How can I get office 365 to work? - Microsoft Q&A
• You receive error messages when you start Word