Our account restricted is under review

Question

Our account restricted is under review

WebHub360 NLP 0

Our account just got restricted out of no reason, while we try to add a company ID.

There is no way to contact a support, or any human.

We pay thousands of USD each month, do not even get a support.

Please help ASAP!

Bharath Y P 10,345 Reputation points Microsoft External Staff Moderator

2026-06-08T02:43:11.6666667+00:00
Hello WebHub360 NLP, sorry you’re running into this. Based on what you shared (“account restricted… while we try to add a company ID” and “no way to contact a support/human”), this sounds like you may be blocked by an access/control restriction rather than a simple Azure role assignment issue.

From the provided docs, the most relevant angles are:

If this is a Cost Management / billing access restriction (EA/MCA “costs disabled”)

If the restriction is related to cost visibility settings, it can be controlled by EA/MCA billing administrators:

Enterprise Agreement (EA): EA billing account admins can review/update cost visibility under Cost Management + Billing > (select billing account) > Policies.

DA view charges controls whether department admins can see costs for their departments.

AO account owner can view charges controls whether enrollment admins and RBAC users can see costs for scopes they have access to.

Microsoft Customer Agreement (MCA): Billing account owners can toggle cost visibility under Cost Management + Billing > Billing profiles > (select profile) > Policies (“View charges”).

Also, if you’re seeing a specific cost-management error code like DepartmentCostDisabled or AccountCostDisabled, the mitigation in the docs is to contact the EA administrator to enable the relevant cost views.

2) If the restriction is due to security review / account disabled

If your account (or subscription) is disabled for security reasons (e.g., suspicious activity or terms of use violations), the guidance provided is:

The account/subscription is disabled to protect the payment instrument/tenant.

If you believe it’s an error, you must submit a support ticket with the security team for review (the docs specifically call this out as the next step).

3) If you need to contact support for billing/cost issues

The docs include that if you’re facing an error not listed—or you need help—submit a support request and specify issue type: Billing.

4) If your team needs access (so you can add/manage billing-related settings)

If your goal is to ensure the right people can view billing/invoices/costs, you can grant access by role (example roles listed in the docs include Account Administrator, Owner, Billing Reader, etc.). For invoices specifically, access can be toggled in the Azure portal under subscription settings for Access to invoices.

Reply with those details and the exact message you see, and I’ll narrow it down to the most likely cause and the quickest path to resolution.

Reference list (from provided documentation)

Troubleshoot common Cost Management errors (incl. DepartmentCostDisabled, AccountCostDisabled)

Keep your Microsoft business billing account active (blocked billing account guidance)

Alchemy-Subscription Disabled - Account Review - FinancialFraud (security-disabled flow)

Create a support request guidance for Cost Management errors (“Billing” issue type)

1 answer

Your answer

Answer 1

A restricted or under-review billing/account status must be cleared directly with Microsoft support; self-service options are limited.

For a commercial Microsoft 365 or business billing account that is blocked or under review:

Check for “under review” or “blocked” notices
- In the Microsoft 365 admin center, a notification may appear during or after purchase indicating the account is under review. This review is based on the registration (tax) number and other account details and can take about a day or longer.
- Global and billing admins (or Billing Account Owner/Contributor) receive email notifications when the review starts and when it completes.
If the billing account is blocked
- When a billing account is blocked, actions such as adding new subscriptions or transferring subscriptions are disabled.
- To unblock a billing account purchased directly from Microsoft, contact Microsoft Support using the business support channel described in the documentation. If the organization is a Partner or Enterprise customer, contact the partner or account manager instead.
- If no action is taken, Microsoft may proceed through suspension, tenant deauthorization, and ultimately account termination, with notifications sent before each step. After termination, data and resources are permanently deleted and cannot be recovered.
Contact Microsoft Support
- For a business billing account bought directly from Microsoft, use the Microsoft 365 admin support path described in the documentation to open a support request and reference that the billing account is blocked/under review after adding or updating company/registration information.
- Ensure a global or billing admin opens the ticket so support can discuss account details.

Because the restriction is tied to billing/account verification, only Microsoft Support can review and remove it; opening a support request as a global/billing admin is required to resolve it.

References: