Office 2024 won't install correctly-- it does not show up on my account

Bonnie Lipner 0 Reputation points
2026-06-06T17:31:00.7866667+00:00

I uninstalled Office 2019.. and installed Office 2024 but it still sees 2019

Microsoft 365 and Office | Subscription, account, billing | For business | Android
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  1. John Jefferson Doyon 79,445 Reputation points Independent Advisor
    2026-06-06T18:02:49.2866667+00:00

    Hi, I'm John! I will help you with this.

    To help narrow down the issue:

    1. Where did you purchase the license? Was it from the Microsoft website or a third-party seller?
    2. What is the exact product name you bought?

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