amazon, lego, other websites won't load on Windows 11 laptop. Does not load entire page.

Question

amazon, lego, other websites won't load on Windows 11 laptop. Does not load entire page. Keeps "transferring data" or "waiting"

Answer 1

Hi! Let me help you.

Please check the time and date settings on your computer and set them correctly if they're not correct.

Answer 2

Use targeted network and browser troubleshooting to isolate whether this is an Edge/browser issue, a Windows issue, or a connection issue.

1. Check general internet connection

• Confirm other sites (besides Amazon, Lego, etc.) load normally.
• If using Wi‑Fi, move closer to the router and remove physical obstructions between the device and router. Other 2.4 GHz devices (cordless phones, microwaves) can interfere with Wi‑Fi; avoid using them near the laptop while testing.
• If possible, temporarily connect via Ethernet cable to see if pages then load fully.

2. Test with another browser

• If using Microsoft Edge, install and test with another browser (for example, from the Microsoft Store or vendor site on a different device, then copy installer via USB).
• If the same sites fail in multiple browsers, the issue is likely network‑ or DNS‑related rather than browser‑specific.

3. Clear browser cache and cookies In Microsoft Edge:

• Open Edge.
• Go to Settings and more (⋯) > Settings > Privacy, search, and services.
• Under Clear browsing data, choose What to clear.
• Select Cached images and files and Cookies and other site data, then Clear now.
• Close and reopen Edge, then test Amazon and Lego again.

4. Disable extensions and close other tabs/apps

• In Edge, go to Settings and more (⋯) > Extensions.
• Turn off all extensions and restart the browser.
• Close all other tabs and any heavy apps (games, video editors, etc.) to free memory, then reload the problematic sites.

5. Make sure Microsoft Edge is up to date

• In Edge, select Settings and more (⋯) > Settings > About Microsoft Edge.
• Allow Edge to check for and install updates, then restart Edge and test again.

6. Check for malware and system load

• Run a full malware scan using Windows Security (or current AV) to ensure nothing is intercepting or slowing web traffic.
• Open Task Manager and check CPU, memory, and disk usage while loading the sites; if they spike to 100%, close unnecessary processes and try again.

7. Check overall internet performance

• If all sites feel slow or partially load, the connection itself may be slow or unstable. The type of connection (DSL, cable, fiber) and Wi‑Fi quality significantly affect speed.
• If using Wi‑Fi, try:
  • Moving closer to the router.
  • Rebooting the router.
  • Testing at a different time of day (to rule out congestion).

8. Try another network

• Connect the laptop to a different network (mobile hotspot, another Wi‑Fi) and test the same sites.
  • If they load fine on another network, contact the ISP or check router DNS/proxy settings.

9. If only Microsoft sites are slow

• If the issue is primarily with Microsoft‑owned sites (Store, account, etc.), repeatedly refreshing sometimes works when there is a temporary service issue on Microsoft’s side.

If, after these steps, only specific sites still hang on “transferring data” or “waiting,” and other devices on the same network load them normally, focus on the browser: reset Edge settings or reinstall Edge using the latest installer, then retest.

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References:

• Why is my Internet connection so slow?
• What to do if Microsoft Edge isn't working
• Troubleshooting tips for downloading, installing, and updating Microsoft Edge
• Desktop login site refuses to load - Microsoft Q&A