Unable to reschedule exam

Question

Hi MS learn team,

I am unable to reschedule my AZ-700 exam, my exam is tomorrow and i want to reschedule it due to medical emergency. Please help, I dont want to waste my money for the exam and also pass exam after rescheduling.

Answer 1

Hi @Abdul Wasi ,

You can reschedule your exam only if there are more than 24 hours remaining before the scheduled exam time. You can view and manage your exam appointment from your Microsoft Learn profile:

https://learn.microsoft.com/users/me/credentials/?tab=credentials-tab

For detailed steps on how to reschedule or cancel your exam, please see:

https://learn.microsoft.com/en-us/credentials/support/reschedule-and-cancellation-policy#how-to-reschedule-or-cancel-your-exam

If this answer helped, please mark it as Accepted. If you have any further questions, feel free to reply to this post.

Thank you.

Answer 2

Rescheduling is only possible if it is done within the allowed time window and through the supported channels.

To reschedule the AZ-700 exam:

1. Go to the Learn profile and sign in.
2. From the avatar menu, select Profile.
3. In the left menu, select Credentials, then choose Certifications.
4. Scroll to the AZ-700 exam appointment and select Reschedule.
5. The process will redirect to the exam delivery provider (typically Pearson VUE) where the new date and time can be selected.

Key policy points relevant to this situation:

• Exam appointments must be rescheduled or cancelled at least 24 hours before the scheduled exam time; otherwise, the exam fee is forfeited.
• If the reschedule or cancellation is attempted with less than 24 hours’ notice, the entire exam fee is forfeited and the appointment cannot be changed.
• When within the allowed window, rescheduling can also be done via the certification dashboard or by contacting Pearson VUE support.

If the exam is within 24 hours and the system does not allow rescheduling, the policy requires forfeiture of the fee when the appointment is missed or changed late. In that case, contact Pearson VUE support directly to explain the medical emergency and see if any exception can be applied, but the documented policy is that late changes result in forfeiting the fee.

---

References:

• Reschedule and cancellation policies
• Register and schedule an exam
• Exam policies and FAQs
• An Important Update on Microsoft Training and Certification
• I was unable to attend the exam due to a network issue. I kindly request you to reschedule it - Microsoft Q&A
• How to reschedule the exam - Microsoft Q&A
• Reimbursement - Microsoft Q&A