How to download Copilot created word doc

Question

Copilot has created a document for me and says:

"You can download it here:

sandbox:/mnt/data/Staff_Feedback_Review_Toolkit.docx "

I don't know how to download ? Please help me access this document.

Answer 1

Hi,

Via https://youraireport.com/fix-sandbox-mnt-data-error/

Ask for the file in Base64 Data format

From Reddit, a clever solution is to ask the AI Chatbot about the following:

"The link you provided is being treated as a search by my browser. Instead, please convert the file content into a 

This should directly generate the file and give you the link.

Keep trying for 4 to 5 times

Many users have reported that if you ask for a downloadable file many times, it should fix the sandbox:/mnt/data/ issue.

I hope this information helps. If you have any more questions, don't hesitate to reach out.

Otherwise, if your problem is resolved, please take a moment to rate the answer. Wishing you good luck!

A Windows MVP writes content on the above website, so it is safe. However, do watch out for the ads. It should translate into your Browser language automatically.

Answer 2

The sandbox:/mnt/data/... path is only valid inside the Copilot environment and cannot be downloaded directly. The document must be saved to a location such as OneDrive, SharePoint, or downloaded through the app or chat experience that generated it.

Use one of these approaches, depending on where Copilot is running:

1. If Copilot opened the document in Word for the web
   1. In the Word for the web window, select File > Create a Copy.
   2. Select Download a copy.
   3. The .docx file is saved to the Downloads folder on the computer.
2. If Copilot saved the file to OneDrive or SharePoint
   1. Open OneDrive (in a browser, in the OneDrive app, or via the OneDrive tab in Teams if that’s where Copilot is used).
   2. Locate Staff_Feedback_Review_Toolkit.docx.
   3. Select the file, then choose Download (or More actions > Download). The file will be saved to the Downloads folder by default.
3. If Copilot is used inside Microsoft Teams
   1. Go to the channel or chat where Copilot shared the document.
   2. Open the Shared tab (for a channel) or the Files area.
   3. Find Staff_Feedback_Review_Toolkit.docx.
   4. Select More actions > Download to save it locally.

After downloading, open the file from the Downloads folder in Word on the device.

---

References:

• Download a copy of a Word for the web document to my computer
• Use a screen reader to save a document in Word
• Download a file from Microsoft Teams