Error installing OEM printer drivers

Question

When I try to install the OEM drivers for a Canon MX922 printer, the following error displays: "An error occurred while files were being copied. : 0305 0036". I'm running Windows 11. What does the error code signify, and how can I overcome it?

Answer 1

Thanks for the updates.

1. Press Windows + R, type printmanagement.msc, and press Enter.
2. Expand Print Servers > [Your Computer Name] > Drivers.
3. Right-click each printer driver you want to remove and select Remove Driver Package.

Remove the drivers and let me know if the operation is successful.

Answer 2

Thank you, no problem. Have you followed the steps in this article?

https://support.usa.canon.com/kb/s/article/ART170128

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There may be links to non-Microsoft websites that provide accurate and safe information. Watch out for ads on websites frequently classified as PUP (Potentially Unwanted Products). There is no need to buy paid products to fix your computers, as they sometimes do more harm than good.

Answer 3

Thank you, please try this:

• Right‑click the installer .exe file and select Properties
• Open the Compatibility tab
• Tick Run this program in compatibility mode for
• Select an older Windows version (Windows 7/8/10) from the dropdown. Tick Run this program as administrator
• Click Apply → OK, then run the installer

I’m eager to hear back and work together to find a solution.

Answer 4

Hi,

The error signifies a compatibility issue.

Are you running an ARM device i.e. a Copilot PC?

I’m eager to hear back and work together to find a solution.

Answer 5

The specific Canon error code “0305 0036” is not documented in the provided context. However, the behavior described (OEM printer driver failing to install on Windows 11) matches general printer driver compatibility and installation issues.

To work around the problem and get the Canon MX922 working on Windows 11, follow these steps in order:

1. Confirm Windows version and system type
   • Select Start > Settings > System > About.
   • Note the Windows edition and system type (32‑bit or 64‑bit). This is required to choose a compatible driver.
2. Try installing a compatible driver through Windows
   • Select Start > Settings > Bluetooth & devices > Printers & scanners.
   • Select the Canon MX922 (if present), then Manage.
   • Select Update driver and follow the on‑screen instructions.
   • Test printing.
3. Install a compatible driver from Canon
   • Go to Canon’s support site for the MX922.
   • Download a driver that explicitly matches:
     • Windows 11 (or Windows 10 if Windows 11 is not listed but Canon states it is compatible), and
     • The correct system type (32‑bit or 64‑bit).
   • Run the installer and complete setup, then restart the PC.
   • Avoid using drivers marked only for older or unsupported Windows versions unless no newer driver exists.
4. Remove and reinstall the printer if it still fails
   • Select Start > Settings > Bluetooth & devices > Printers & scanners.
   • Select the Canon MX922 and choose Remove.
   • Restart the PC.
   • Go back to Printers & scanners and select Add a printer or scanner.
   • Let Windows detect and install the printer, then test printing.
5. If the OEM installer continues to fail
   • Use the Windows‑supplied driver (installed via Add a printer or scanner) instead of the OEM package, as long as it provides the needed functionality.
   • If the device is an ARM‑based PC, add the printer via Settings > Bluetooth & devices > Printers & scanners > Add device rather than relying on the OEM installer, because some OEM installers are not compatible with Windows on ARM.

These steps address typical Windows 11 printer driver compatibility and installation issues even when the OEM installer reports a generic copy error.

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References:

• Fix printer driver compatibility issues in Windows
• Download and install the latest printer drivers
• My printer won't connect and I'm unable to print anything - Microsoft Q&A
• Printing error on windows 11 laptop - Microsoft Q&A