fix animations running on my laptop

Question

all animations (games) including ms store are overheating and crashing i need to troubleshoot my animation files (not my graphics files) to ensure they are correct and relating to my games

Answer 1

1

Right click your Start Button and open Device Manager.

Expand the 'Display Adapters' section.

Please provide a screenshot of that full Device Manager window.

2

Click your Start Button, then just type msinfo and press Enter, please provide a screenshot of the resulting System Information window.

Answer 2

Overheating and crashes during animations and games on Windows 11 are typically caused by display drivers, incompatible apps, or general performance/thermal issues rather than “animation files” themselves. Use these steps to troubleshoot:

1. Check if the issue is driver or app related

• Press Ctrl + Alt + Delete and open Task Manager.
• Observe whether Task Manager flickers or behaves abnormally while the rest of the screen does:
  • If Task Manager flickers too, the problem is likely the display driver.
  • If Task Manager is stable but games/apps flicker or glitch, an incompatible app (such as a specific game or overlay) may be the cause.

2. Reset the graphics driver

• Press Windows logo key + Ctrl + Shift + B to reset the graphics driver.
• If this reduces flicker or instability, the problem is likely with the graphics driver stack.

3. Fix display driver issues If Task Manager flickers or the reset shortcut helps, update or roll back the display driver:

• Update the GPU driver via Windows Update or the GPU vendor’s tool.
• If the issue started after a recent driver update, roll back to the previous stable version.

4. Update or uninstall incompatible apps If Task Manager does not flicker but games or the Microsoft Store apps do:

• Update apps:
  • For Microsoft Store games/apps, check updates for apps from Microsoft Store.
  • For non‑Store games, install the latest patches from the publisher.
• Uninstall problematic apps (for Windows 11):
  1. Select Start > Settings > Apps > Installed apps.
  2. Find the app or game that crashes or causes flicker.
  3. Select it, then Uninstall > Uninstall and confirm.
  4. Restart and test.
• Reinstall from Microsoft Store or the game publisher if needed.

5. Improve overall performance and thermals If the system is overheating generally (fans loud, device hot, slowdowns):

• Set power mode for better performance:
  1. Select Start > Settings > System > Power & battery.
  2. Under Power mode, choose Better performance or Best performance.
• Ensure all Surface/PC drivers and firmware and Windows Updates are installed using Windows Update or the OEM tools.
• If the device feels very hot, move it to a cooler place, plug it in, and close heavy apps (games, video streaming) for a few minutes to let it cool down.
• Follow general performance tips such as closing background apps and ensuring enough free disk space (see “Tips to improve PC performance in Windows”).

6. Handle hybrid graphics and Vsync issues (if applicable) If the laptop has hybrid graphics (integrated + dedicated GPU) and tearing or corruption appears in games or 3D apps:

• Run the game in full‑screen mode instead of windowed.
• Disable Vsync in the game’s graphics options and test again. This can work around a known limitation in the hybrid graphics presentation stack that causes tearing or corruption in some apps.

7. Check app compatibility and drivers If specific older games or apps show flickering, glitches, or unresponsiveness:

• Run the compatibility troubleshooter for that app.
• Update device drivers via Windows Update (see how to update drivers).

If, after these steps, games still overheat and crash, focus next on hardware (cleaning vents, checking fans, or professional service), as the context indicates overheating and LiveKernelEvent/driver issues can be tied to thermal or hardware problems.

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References:

• Troubleshoot screen flickering in Windows
• Update or uninstall an incompatible app
• What to do if Surface is running slower
• Make older apps or programs compatible with the latest version of Windows
• Hybrid graphics and Vsync results in graphic “tearing” in some games and apps on Windows 10
• Windows Animation Overview