Miscellaneous topics that do not fit into specific categories.
Passwords for Microsoft accounts cannot be shown or retrieved. If the password is forgotten and the original device is gone, the only supported option is to reset or recover the account using the available recovery methods.
For a Microsoft account:
- First, try the Sign-in Helper tool to see if the account can be accessed without the old device: Sign-in Helper.
- If that does not work, use the Microsoft account recovery form. Before filling it out:
- Make sure there is a working email address that can receive messages about the recovery request (this can be any active email, including a new Outlook.com address created from the Microsoft account sign-in page).
- Collect as much information as possible about how the Microsoft account was used (Outlook/Hotmail contacts and exact subject lines, old passwords, Xbox console hardware ID, Skype IDs, etc.). The more accurate information provided, the better the chance of recovery.
- Complete the recovery form from a device and location that were previously used to sign in to the account, if possible. Answer as many questions as possible; wrong answers do not count against the request.
If two-step verification was enabled on the Microsoft account and none of the verification methods (phone, email, Authenticator, etc.) are accessible anymore, the account cannot be recovered because support agents are not allowed to reset passwords or change account details.
If the issue is specifically with a work or school account and all security info is lost and the password is unknown, follow the guidance to use the Microsoft account recovery form as described in the work/school two-step verification help.
Note: Recovery of a separate Gmail account depends on Google’s own recovery process; Microsoft cannot reveal or recover the Gmail password.
References:
- Help with the Microsoft account recovery form
- How to recover a hacked or compromised Microsoft account
- Common problems with two-step verification for a work or school account
- Check products or services where you used your Microsoft account
- Restore account credentials from Microsoft Authenticator
- Work or school account help
- I lost my email and mobile i used to register in microsoft certification how to transfer or recover account? - Microsoft Q&A
- Need help with hacked microsoft account - Microsoft Q&A