Microsoft Account Compromised – Unable to Contact Support

Faustino Pasquali 15 Reputation points
2026-06-08T20:07:58.67+00:00

My Microsoft account was compromised through a passkey that I never requested. As a result, the attacker removed my Gmail address and changed my password, effectively removing all the sign-in methods that I knew and had access to.

Since my Gmail address appeared to be completely disconnected from any Microsoft account afterward, I was even able to create a new Microsoft account using the same email address. This makes me believe that my original account was altered and separated from my email address.

I have been trying to contact Microsoft Support, but I keep reaching a dead end. Every time I attempt to speak with a support agent through the live chat, it briefly displays the message:

"An agent will be with you in a moment."

and then immediately changes to:

"Sorry, we aren't able to serve you at the moment."

The chat becomes unavailable, and I am unable to send any messages or explain my situation.

For this reason, I am asking for help through this channel in the hope that someone can provide useful guidance or that a Microsoft representative might see my case and assist me.

From what I was able to determine, the email address currently associated with my stolen account appears to be:

[[Removed PII]@aishamail.com]

I am including this information in case it helps identify the issue.

Thank you very much in advance for any assistance.

Outlook | Web | Outlook.com | Account management, security, and privacy

4 answers

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  1. Darhyl Amizola 46,705 Reputation points Independent Advisor
    2026-06-09T16:00:01.54+00:00

    You're welcome! Moving forward, you may check this link for more information on how to secure your account and to prevent hacking incidents: https://support.microsoft.com/accounts-billing/manage/how-to-help-keep-your-microsoft-account-secure

    I hope you have a great day!

    Best regards,

    Darhyl

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  2. KHALID EL MAGHRAOUI 0 Reputation points
    2026-06-09T18:21:56.5+00:00

    Of course we can solve more problems thanks to this services and we can get answers for many questions

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  3. KHALID EL MAGHRAOUI 0 Reputation points
    2026-06-09T18:18:49.0133333+00:00

    Yes it was very helpful and it makes me curious to know a lot of things about the elevator expert for education as a teacher I'm so happy 😊

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  4. Darhyl Amizola 46,705 Reputation points Independent Advisor
    2026-06-09T01:43:50.8+00:00

    Hey there! Nice to meet you!

    I'm sorry you are experiencing this.

    Based on your description, the hacker was able to remove the account's primary email address/security info and replace it with their own email address.

    Since the security info has been replaced by the hacker, I'm afraid there is no other working method to recover the Microsoft account, and Microsoft Support cannot help either.

    Thank you for your understanding.

    Best regards,

    Darhyl

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