Payment enquiry

Question

Hi Team,

I thought i paid a yearly subscription but it appears that I am paying still monthly payments . Can you please follow up and confirm ?

Regards.

Mary

Answer 1

Hi,

If you sign in to all of your Microsoft accounts and visit the page below:

https://account.microsoft.com/services

Can you see two subscriptions listed there?

If not, have you checked whether you might have another Microsoft account, or asked a family member if they may have used your card in the past?

You can refer to this article: 'How to investigate a billing charge from Microsoft.'

https://support.microsoft.com/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

If you can find it, click the specific subscription > Manage > Cancel subscription.

If it doesn’t work or you need further assistance, for your security and privacy, I recommend contacting Microsoft Billing Support directly, as this request involves personal or sensitive information that should not be shared in a public forum.

Click this link: https://support.microsoft.com/contactus/

Sign in to your Microsoft account.

Select Microsoft 365 > Click 'Get home support'.

Type "Chat with an agent" from the text field and press Enter.

Click "Contact support" at the bottom.

Select the product you need help with.

Follow the prompts to connect with a live agent or request a call back.