Double payments

Question

Last year a double payment was taken out. one for $179 and another for $159. You reimbursed me for $159 after i stated i don't subscribe for family but I let it slide. But again, you went ahead and did it again this year. So now I want my full $179 reimbursed happy to supply bank statement, and if you look at my subscription it states personal and all of 1 payment deducted, sounding dodgy to me. Not a happy customer, I now have to cancel this card as you seem to keep doing it.

Answer 1

Hey there! Nice to meet you!

Based on your description, the second annual subscription was active on a different Microsoft account.

Kindly follow the guide on the official Microsoft website first in order to investigate the details and locate the second charge from Microsoft at this link:

https://support.microsoft.com/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

If you're able to find the transaction and if this happens to be a forgotten subscription renewal, you can check if it is eligible for a refund through this link:

https://support.microsoft.com/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

You may also try contacting Microsoft Support for further assistance in tracking the transaction:

https://support.microsoft.com/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding

Type "Billing Issue" > click "Get Help" > Scroll down to Sign in to Contact Support > Microsoft 365 and Office > Billing and Payment Updates > Confirm > Chat with a support agent in your web browser

If you and the Support Team are unable to find the second transaction in all of your accounts, you'll need to contact your financial institution/bank directly to dispute it, and they may process a refund, as this would be considered a fraudulent charge.

You may also need to have your card blocked and request a new one.

Thank you for your understanding! Please let me know if you need anything else.

Best regards,

Darhyl

Answer 2

Your site is the worst site to manoeuvre it is unfriendly. I went through this last year with the same problem and have an email stating it has been sorted.