Azure Artifact Signing — Identity Validation stuck "In Progress", no Action Required

Question

Our organization identity validation for Azure Artifact Signing (formerly Trusted Signing) has been stuck in "In Progress" for weeks. That is well past the documented 1–7 business day window.

We have completed email verification and submitted all requested documentation. No "Action Required" status has appeared and we have received no request for additional documents (checked spam/junk).

This is currently blocking our commercial Windows application launch.

Could a moderator please route this to the vetting team for manual review?

• Identity Validation ID: <pii removed>
• Trusted Signing account: account-mcpbus

Happy to share further details by private message. Thanks.

Answer 1

Identity validation requests that remain in In Progress without moving to Action Required or Completed/Failed are not something moderators or community responses can directly fix. The documented guidance for stalled or problematic identity validations is to contact Azure Support or use Microsoft Q&A with the artifact-signing tag so the Artifact Signing team can investigate the specific request.

From the FAQ:

• If identity validation fails due to email verification (for example, missed link), a new identity validation request must be created.
• If validation fails for other reasons and the Microsoft validation team cannot validate the information even after extra documentation, onboarding cannot proceed and the Artifact Signing account may need to be deleted to avoid charges.
• Creating additional identity validation requests for the same entity that is already In Progress does not help and requests cannot be expedited.
• For any assistance with identity validation issues (including long-running In Progress states), the official path is Azure Support or Microsoft Q&A with the artifact-signing tag.

Actionable steps:

1. Open a support ticket in the Azure portal for the subscription that owns the Artifact Signing account account-mcpbus and reference the Identity Validation ID in the ticket so the validation team can review the specific case.
2. Alternatively or additionally, post on Microsoft Q&A using the artifact-signing tag, again including the Identity Validation ID and a description that email verification and requested documentation are already completed.
3. Avoid creating another identity validation request for the same organization while the current one is still In Progress, as this is explicitly called out as not helpful.

If the validation ultimately fails (status changes to Failed and support confirms it cannot be completed), the guidance is to delete the Artifact Signing account so it does not incur charges and then reassess onboarding options.

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References:

• Artifact Signing FAQ
• Quickstart: Set up Artifact Signing