Can't activate Windows 11 digital licence after 3rd party made hardware changes

Question

I have a Windows 11 system running on a Gigabyte AMD 64 bit system. I have a digital licence. My Windows environment became very old, messy and cluttered over many years from multiple upgrades etc so I saved important data and cleared my PC and performed a clean new Windows 11 install. Worked well, and activation was a breeze.

Then I had an apparent hardware issue and a 3rd party performed diagnosis etc, including updating bios, drivers and versions etc. Since then my Windows is not activated, and the error 0xC004F211 shows. I tried the Troubleshooter and clicked on "I recently changed hardware on this device". This does not succeed.

When I log onto my Microsoft account my PC is listed twice in the devices. However my digital licence is not shown in my orders.

I would rather not have to start from scratch again and re-install Windows 11 from my boot USB.

I would really appreciate somebody providing advice on how to successfully validate Windows.

Answer 1

Hello,

Do you have the Windows 10 license key, you may have received while purchasing from Microsoft.

Or you can use this guide to locate the key:

https://support.microsoft.com/en-us/windows/find-your-windows-product-key-aaa2bf69-7b2b-9f13-f581-a806abf0a886

You can re-insert the key and it should re-activate as you've retail license.

If not, you need to contact Microsoft support here:

https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Let us know if this helps!

Answer 2

Sorry. Windows 10 licence purchased from Microsoft.

Answer 3

Thanks for response.

1. Windows digital licence originally from Windows 10.
2. 

Answer 4

1

Where did you get your Windows licence was that pre-installed on the PC or did you purchase a full retail Windows licence from Microsoft or from a 3rd party retailer?

Or is your Windows licence based on a previous Windows 7 or 8 licence?

2

Click your Start Button, type cmd then right click Command Prompt and choose 'Run as Administrator'

Run or paste this command and hit Enter:

slmgr.vbs /dlv

Please post a screenshot of the resulting dialog