How to ask for support to log into an old @msn.com email address

Question

I am trying to do sort social media out and I have been told that one of my accounts is under an old @msn.com account.

I am trying to remember the username and password and believe I have found the email address but I have no recovery methods (another email, phone number etc).

I keep filling in the forms from Microsoft but they say this is not enough information

please can I have support to recover my @msn.com password so I can sort my social media.

thank you.

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

When was the last time you were able to sign in with your old @msn.com email?If you no longer have access to the alternate security contact methods, select 'I don't have any of these' and follow the prompts to replace the security information. OR if you are asked to fill out the account recovery form, keep trying it. Because,

Microsoft takes account security very seriously, that's why Account Recovery is an automated process with no human influence. If you don't have the correct information, you may not be able to get through account verification using the Recovery Form.

Remember to use a familiar device from which you've frequently accessed your Microsoft account, as well as a familiar location. Microsoft will review your responses and respond within 24 hours. If you are verified, instructions on how to log back into your account will be sent to you, and if you are not verified, you will need to submit the Account Recovery form again. You can do this up to 2 times every 24 hours.

Answer 2

To regain access to an old @msn.com address with no working recovery methods, only the documented self‑service recovery options can be used.

1. First confirm the account still exists
   • If, when trying to sign in, messages such as “We couldn’t find an account with that username” or “The Microsoft account you've entered does not exist” appear, follow the guidance in My username and password have stopped working. If the account has been inactive for more than two years, it may have been deleted and cannot be reopened.
   • See: My username and password have stopped working.
2. Use the standard account recovery flow
   • Go through the normal “Recover your account” / “Forgot password” flow for that @msn.com address as described in My username and password have stopped working:
     1. Start recovery and enter the @msn.com address.
     2. When asked where to send a security code, choose any option that is still accessible. If none are accessible, proceed to the recovery form when offered.
3. Use the Microsoft account recovery form correctly
   • If no recovery methods (phone, alternate email, etc.) are available, the only option is the Microsoft account recovery form.
   • Before filling it in, follow Help with the Microsoft account recovery form:
     • Step 1: Ensure there is a working email address that can receive messages about the recovery request (this can be any active email, even a new Outlook.com address).
     • Step 2: Gather as much information as possible about how that @msn.com account was used (contacts, exact subject lines of emails, approximate creation date, old passwords, Xbox/Skype usage, etc.). The more accurate detail provided, the better the chance of success. Wrong answers do not count against the request.
     • Step 3: Complete the recovery form, ideally from a device and location previously used with that account.
   • If the message “The Microsoft account you've entered does not exist” appears when starting recovery, re‑check spelling and domain; if still correct, follow My username and password have stopped working.
4. If recovery is rejected
   • As described in Account recovery unsuccessful, the form can be retried up to two times per day. Review the guidance again and add more precise information before each attempt.
   • Support agents are not allowed to reset passwords or change account details and cannot bypass the recovery form or two‑step verification.
5. When no recovery method works
   • If two‑step verification was enabled and none of the verification methods are accessible, or if the recovery form cannot be passed after multiple well‑prepared attempts, the account cannot be recovered. In that case, a new Microsoft account must be used and social media logins updated there.

For additional Outlook.com‑specific help (if sign‑in is possible with any account), Outlook.com support can be reached via the in‑product Help menu as described in Verify my backup email address for my Outlook.com account.

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References:

• I can't sign in to my Microsoft account
• My username and password have stopped working
• Help with the Microsoft account recovery form
• Verify my backup email address for my Outlook.com account
• Check products or services where you used your Microsoft account
• Account recovery unsuccessful
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• How do I send an email to Microsoft about my account being hacked and taken over by <removed> ? - Microsoft Q&A
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