Disappearing emails. Please help!

Question

I cannot find my email ANYWHERE. In the email thread I can even see the timestamp of my reply but the reply itself is NOWHERE to be found. The timestamp proves that the email is sent, but it's not in the Sent/Deleted/Junk/Archives folders. Please help!!

Answer 1

Dear Priyanka Dudeja,

Please try the following steps:

• Check the Outbox folder to confirm if the message is still pending.
• Use search (All Mail / All folders) and look up the recipient’s email or subject line
• Verify that you are signed into the correct email account.
• If using a mobile or desktop app, try refreshing sync or logging out and back in
• Check the Sent folder settings, as some apps store sent mail in a different folder name (e.g., “Sent Items”)

Good Luck,

M.