Why am I not receiving any incoming email to my Outlook inbox?

Question

I'm not receiving any incoming emails to my Outlook/Hotmail inbox either on the web (i.e., Outlook.com) or on the Outlook app on my Android mobile phone or Android tablet. This started approximately 2 months ago when I inadvertently opened a malicious invitation email that subsequently hacked into my Outlook contacts.

I continue to get messages in my "Junk" folder but they're not messages that should've gone to my inbox.

I've tried the steps recommended by Microsoft via the "Help" function in Outlook and the Microsoft support page. For example, I've checked my storage - it's only 1% used so it isn't full. I've been deleting old emails in my inbox. I emptied my "Archives" and "Deleted Files" folders completely.

I've missed many important message since this problem started - please help!

Answer 1

1. Sign in to Outlook on the web.
2. Go to Settings → Mail → Rules and delete any suspicious rules.
3. Check Mail → Forwarding and disable any unknown forwarding addresses.
4. Review Blocked Senders and Safe Senders lists.
5. Change your password immediately and enable two-factor authentication (2FA).
6. Check Recent Activity on your Microsoft account and sign out of all other sessions.

Answer 2

Hi,

I think there might be a rule trashing all the emails. Selbol has provided instructions for that. I leave more steps below, also please check out the link for more options.

Via https://yourwindowsguide.com/2026/02/outlook-hacked-draft-email.html#gsc.tab=0

#1:

It’s possible the Outlook hacker created rules in the Microsoft To-Do app, which could be causing the Email to appear. Once you flush out Microsoft To-Do, the Outlook hacked draft Email issue can go away. Go to the Software using this link and clean everything:

Web Browsers

Microsoft To-Do login

This should resolve the issue, most probably.

#2:

Some users have reported that deleting unrecognized contacts from Outlook here would also help them regain access to their accounts. The list might be pretty big if you have large contacts.

#3:

Please login to Teams > Settings > Accounts and orgs and try to leave organizations if any.

A Windows MVP writes content on the above website, so it is safe. However, do watch out for the ads. It should translate into your Browser language automatically.

Answer 3

Use answers to provide solutions to the user's question.