Cannot get classic outlook to connect to server

Question

I changed my email password on att.net and it works fine on the att.net. I changed it on I-phone and it works fine. I cannot get it to work with Outlook classic. I have tried numerous times (copying the pw and typing it in) to no avail. Any help appreciated.

Answer 1

Hi

I understand you are having a problem with your att.net email account not connecting in Classic Outlook for Windows after changing the AT&T password. I am happy to help.  

Since your new password works on att.net webmail and on your iPhone, the mailbox itself is likely still active. Please follow these steps:

Use the Secure Mail Key in Classic Outlook 

• Open Classic Outlook.  
• Go to File > Account Settings > Account Settings.  
• Select the att.net account, then choose Change or Server Settings.  
• Replace the saved password with the Secure Mail Key, not the normal AT&T password.  
• Save the changes and restart Outlook.  

Verify the account settings in Outlook 

If Outlook still cannot connect, please confirm the server settings exactly as follows. 

For IMAP 

• Incoming server: imap.mail.att.net  
• Incoming port: 993  
• Encryption: SSL  
• Outgoing server: smtp.mail.att.net  
• Outgoing port: 465 or 587  
• Username: your full att.net email address  
• Password: your Secure Mail Key  

For POP 

• Incoming server: inbound.att.net  
• Incoming port: 995  
• Encryption: SSL  
• Outgoing server: outbound.att.net  
• Outgoing port: 465  
• Username: your full att.net email address  
• Password: your Secure Mail Key  

If the account still fails, remove and re-add it in Outlook 

• Close Outlook.  
• Open Control Panel > Mail > Email Accounts.  
• Remove the failing att.net account.  
• Select New.  
• Choose manual setup and add the account as IMAP using the settings listed above.  
• When Outlook asks for the password, enter the Secure Mail Key.  

Please tell me how it goes. If the problem persists, please don’t hesitate to reply to this thread and I will be happy to help. Have a lovely day!   

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".    

Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

Answer 2

I had on option to use same login info as incoming unchecked. Checked. All seem good. Thank you for the help