wont accept my card details, to renew subscription, even though card details are correct and valid

Question

wont accept my card details, to renew subscription, even though card details are correct and valid

Answer 1

Thank you for the information.

You may reach out to Microsoft Billing Support for further assistance through this link:

https://support.microsoft.com/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding

Type "Billing Issue" or "Can't add payment method" > click "Get Help" > Scroll down to Sign in to Contact Support > then select "Contact Support" again > Microsoft 365 and Office > Billing and Payment Updates > Confirm > Chat with a support agent in your web browser

Phone Support for business accounts:

https://support.microsoft.com/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Best regards,

Darhyl

Answer 2

Hey there! Nice to meet you!

Based on your description and since you are unable to add your payment card for subscription renewal, kindly try the following workarounds according to Microsoft Agent | Moderator Prakhar_Khare, who answered a similar case: https://learn.microsoft.com/answers/questions/3193503/error-check-the-info-you-entered-it-doesnt-match-t?forum=windows-all&referrer=answers

"A few of the things you can check while entering the details:

1. Enter your name precisely as it appears on the card. Only include your middle initial if it appears on your card.
2. If this is a company card, enter the company name as both a first name and last name. For example, if the company name is "Contoso Shoes" split the company name into the first and last name fields.
3. If the company only has one name, for example, "Contoso," enter the company name in both the first and last name fields.
4. If you are asked to enter the address and it exceeds the Address 1 field, use the Address 2 field. Do not shorten or abbreviate your address.
5. The card number and type cannot be edited, so if you make a mistake, you'll need to add a new one with the correct information. Other credit card information can be edited, such as billing address and expiration date.

For more information, you can refer to the section Troubleshooting problems changing a payment method in the article Change the payment method or credit card linked to your Microsoft account. https://support.microsoft.com/account-billing/add-a-new-bank-or-credit-card-to-your-microsoft-account-c39dbc30-bc83-30c8-5ea9-d0d94e6dcfe4

Please sign in to account.microsoft.com > Address book to update your Billing information.

However, if you are still facing issues while adding a new payment method, we have a dedicated accounts & billing support team that can assist you better with the issue. https://support.microsoft.com/contactus/ "

Thank you for your understanding! Please let me know if you need anything else.

Best regards,

Darhyl