need to remove an old physical address that is in use by my developer account.

Question

I need to remove an old physical address that is in use by my developer account. please remove pii redacted. The correct address is in the system as preferred shipping and billing and is personal identifiable information removed.

Answer 1

Hi @DigitalEther,

Good day and thank you for providing those details so clearly.

From the information shared, it appears that your request is to remove an outdated physical address associated with a developer account and retain the correct address that is already set as the preferred shipping and billing address.

In this type of scenario, it may be helpful to note that address information linked to a developer account (especially if it is connected to Microsoft programs such as Developer, Partner, or billing profiles) typically cannot be modified or removed by support teams through a public forum or thread. For security and privacy reasons, updates to account details would usually need to be handled directly within the account settings or through the appropriate support channel.

To help resolve this, the following options may be considered:

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Option 1: Update within the account portal

If access to the developer account portal: Developer Program | Microsoft 365 Dev Center is available, you may try reviewing the profile information sections to see if the outdated address can be edited or removed directly.

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Option 2: Contact Microsoft support

If the address cannot be changed from within the account, reaching out to the Microsoft support team would likely be the appropriate next step. Since this involves account-specific information, they would be in the best position to securely review and assist.

For guidance on how to request support in the admin center, please refer to: Get support - Microsoft 365 admin. 

Note: If your account does not have administrative permissions, you’ll need to contact your IT administrator to submit a support request on your behalf.

I hope this information is useful. Thank you for taking the time to raise this question. If you need any further clarification or assistance, please feel free to leave a comment under this post.

If you find my post useful, kindly consider marking it as accepted answer. Doing so can assist others in the community who may have similar questions in finding solutions more quickly.

Thank you for your contributions to the forum.

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