System deletes the response the moment it finishes generating it.

Question

This problem has been on going with me since the 11th of June. I have contacted my IT department and state they have no way of fixing this issue. Is there any update on a way to fix this?

Answer 1

Hi Mario,

Thank you for reaching out and sharing the details of the issue you’ve been experiencing with Copilot responses being deleted immediately after generation.

I understand how disruptive this can be, and we’d like to inform you that this behavior is currently due to a known issue affecting Copilot. Microsoft has already raised an incident report, and it is being actively investigated.

• Issue ID: CW1391746
• Service health - Microsoft 365 admin center

Your IT administrator can access the above link via the Microsoft 365 Admin Center to review the latest updates and progress from Microsoft directly.

At this time, there is no immediate workaround available. I recommend monitoring the incident status through the Admin Center for updates. In the meantime, you may try using Copilot again periodically, as intermittent improvements may occur while the issue is being addressed.

As community moderators, we kindly ask for your understanding that our access to internal development details is limited. Our primary role is to guide users toward the appropriate resources and support channels. While we may not have visibility into performing deeper backend analysis, we’ll continue doing our best to support you within the scope of our responsibilities.  

I appreciate your patience and understanding while Microsoft works to resolve this problem. Please feel free to reach out if you have any further questions or need additional assistance.

Thank you for your patience and understanding.   

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