Family Safety locking me out of certain games

Question

Family safety is asking me to "Ask an adult for permission", but I am the only one in the family, and have myself set as an adult, I have tried several methods and cannot find a single way to have this not happen, is there ANY way to fix this?

Answer 1

Hello,

This loop usually happens if the Microsoft system is stuck thinking you are underage or your account got bugged from an old family setup. I need a bit more info.

When you check your profile at the Microsoft account website does your date of birth actually show you as over eighteen? Also did this account used to be a child account in another family group before you ended up as the only one in your current group?

Let me know so we can get it sorted.