cannot access Excel,Word,and powerpoint

Question

I cannot sign in to Microsoft Office, Excel, Word, and Powerpoint are asking me to login,but i am unable to access them

Answer 1

1

Please provide a screenshot of the error you see when you try to log into the Office apps.

2

Log into your Microsoft account on this link, is your Office licence listed correctly there, or if that is a subscription, check the expiry date listed on your subscription, is that listed correctly.

https://account.microsoft.com/services/

If not, go to the Payments and Billing section, is it indicated your payment has been processed correctly.