Speak to Human / Calendar Not Working

Question

How do I speak to human support. The phone numbers are all AI and do not understand my question. I am unable to edit or send out calendar invites. I talked to costumer support, and they said Outlook is down, which is not true, and they have no idea when I'll be able to use Outlook again. Why is everyone so unhelpful. Should people not use Outlooks for work because now I have no access to my event, meetings, etc, and no one is helping me at all

Answer 1

Hi @LT,

Thank you for your response and for explaining both issues so clearly.  

What you are describing actually breaks down into two separate things, the invites landing in spam and the events no longer opening, and the good news is that the access has most likely not been lost. When a calendar is shared with edit or delegate permissions, the events should open fully on your side, so when they suddenly stop opening it usually points to a sync or permission refresh issue rather than a true removal of access. The four steps below should help restore everything, and I would recommend going through them in order. 

Step 1: Remove and re-add the shared calendar 

This forces a fresh sync, which resolves most cases where a previously working shared calendar stops opening. 

• In Outlook on the web, select Calendar from the navigation pane.  
• Under People's calendars, right click your executive's calendar and select Remove. 

 

• Select Add calendar, choose Add from directory, search for your executive's name, and add their calendar back.  

  

• This forces a fresh sync from the server.  

Step 2: Confirm the permission level granted to you 

• Ask your executive to open Outlook on the web and navigate to Calendar.  
• Have them right click on their primary calendar named Calendar and select Sharing and permissions.  
• In the sharing settings window, locate your name in the list of people the calendar is shared with.  
• Confirm that your permission level is set to Can edit or Delegate. If the permission has changed, have your executive select your name, update the permission back to Can edit or Delegate.  

• Once the permission is corrected, remove and re add their calendar on your side using the steps in step 1 to ensure the updated access takes effect.  

Step 3: Restore visibility of the meeting join links

The body of an event, where the meeting link lives, only displays when you have full detail access, and private events hide that information by default. 

• Ask her to grant you Delegate access. 
• In the sharing options, have her select Let delegate view private events. 
• Reopen one of the affected events and check whether the join link now appears. 

On the matter of the invitations landing in spam, this is best reviewed by your administrator, since the routing of invites sent on your manager's behalf is controlled by tenant level mail flow and authentication settings rather than anything you can adjust from your own mailbox. Your admin can check the relevant settings and confirm the environment is configured correctly. 

If the issue persists after taking these steps, your IT admin can also create a support ticket through the Microsoft 365 Admin Center on your behalf for a deeper investigation at the backend level. Once the ticket is created, a technical support engineer will be able to initiate a secure remote session, review backend configurations, run diagnostics, and escalate the case to specialized engineering teams if necessary. These teams are equipped to perform advanced troubleshooting and provide targeted solutions.  

For instructions on submitting a support request, your IT admin may refer to: Get support - Microsoft 365 admin | Microsoft Learn.  

  

As moderators, our primary goal is to provide helpful guidance and support through general troubleshooting steps. While we don’t have access to internal systems or administrative tools required to resolve account-specific or backend issues, we truly appreciate your understanding of these limitations. We genuinely hope the information we share helps point you in the right direction, and we're always here to assist as much as we can within our scope.   

  

In case you do not know who is your IT admin, kindly refer to this article: How do I find my Microsoft 365 admin? - Microsoft Support   

  

I hope this information is helpful. Please follow the steps above and let me know if it works for you. If not, we can continue working together to resolve the issue.    

Thank you for your patience and understanding. If you have any questions or need additional assistance, please don’t hesitate to reach out so I can continue to support you. If you found the response useful, please consider marking it as accepted, as this may help other community members who are looking for similar guidance.    

I look forward to continuing the conversation.

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Answer 2

Hi @LT,

Thank you for reaching out and for sharing your concern.

To better understand what is happening on your end, could you tell me a bit more about what occurs when you try to edit or send out a calendar invite? For example, does the invite fail to save, does the Send button do nothing when selected, or does the page freeze or reload.

If you see any error message or notification when this happens, please share a screenshot of the error message, so I can review the details and identify what is going wrong.

Once I have that information, I will be able to look into this more closely and guide you toward a resolution.

Thank you for your time and patience during the process. Looking forward to your response.

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