Active Azure Credits but Startup Cannot Be Verified / Startup Profile Missing

Question

Active Azure Credits but Startup Cannot Be Verified / Startup Profile Missing

Allison Seller 10

Active Azure Credits but Startup Cannot Be Verified / Startup Profile Missing

Hi everyone,

I'm hoping someone from the Microsoft for Startups team can help.

I have an active Azure account with startup credits, but when I access Founders Hub, I receive the message:

"We couldn't verify your startup."

What is confusing is that I cannot find any startup profile associated with my account. Everything appears to be tied to my personal profile, and I do not see my company, Conux AI, listed anywhere within Founders Hub.

I've tried finding support, but the available email addresses bounce back and I have not been able to find a way to submit a support request.

Has anyone experienced this issue before?

Specifically:

How can I determine whether my startup application was approved, declined, or never properly associated with my account?

How do I link or create a startup profile for my company?

Is there a direct support channel for Microsoft for Startups / Founders Hub account issues?

Any guidance would be greatly appreciated.

Thank you, Allison Seller Conux AI

saleha mubeen 5 Reputation points

2026-06-23T12:12:23.5833333+00:00

Hi Allison,

It sounds like there may be a disconnect between your Azure subscription (which has active startup credits) and your Microsoft for Startups Founders Hub profile.

A few things I'd check:

Sign in to Founders Hub using the exact same Microsoft account that received the startup benefits. Sometimes credits are associated with one account, while Founders Hub is accessed with another.

Review your Azure subscription details and any welcome/approval emails from Microsoft for Startups to confirm which email address was used during the application process.

In Founders Hub, check whether you're being prompted to create a startup profile or complete onboarding steps that may not have been finished previously.

If your startup was approved, you should normally see your company profile and startup information within the Founders Hub workspace rather than only a personal profile.

For support, try using the Help/Support option directly within Founders Hub (if available after sign-in) or submit a support request through the Microsoft for Startups portal. The support team can verify whether your application was approved, declined, or linked to a different account.

If you've already confirmed you're using the correct account and still see active credits but no startup profile, this sounds like something that will likely require Microsoft support to review on the backend.

Has anyone else encountered a situation where Azure credits remained active but the Founders Hub startup profile was missing or could not be verified?

1 answer

Your answer

saleha mubeen 5 Reputation points

2026-06-23T12:12:23.5833333+00:00

Hi Allison,

It sounds like there may be a disconnect between your Azure subscription (which has active startup credits) and your Microsoft for Startups Founders Hub profile.

A few things I'd check:

Sign in to Founders Hub using the exact same Microsoft account that received the startup benefits. Sometimes credits are associated with one account, while Founders Hub is accessed with another.

Review your Azure subscription details and any welcome/approval emails from Microsoft for Startups to confirm which email address was used during the application process.

In Founders Hub, check whether you're being prompted to create a startup profile or complete onboarding steps that may not have been finished previously.

If your startup was approved, you should normally see your company profile and startup information within the Founders Hub workspace rather than only a personal profile.

For support, try using the Help/Support option directly within Founders Hub (if available after sign-in) or submit a support request through the Microsoft for Startups portal. The support team can verify whether your application was approved, declined, or linked to a different account.

If you've already confirmed you're using the correct account and still see active credits but no startup profile, this sounds like something that will likely require Microsoft support to review on the backend.

Has anyone else encountered a situation where Azure credits remained active but the Founders Hub startup profile was missing or could not be verified?

Answer 1

Golla Venkata Pavani 6,355 Microsoft External Staff Moderator

Hi @Allison Seller

Thank you for reaching us regarding the issue.

Startup credits and startup verification are separate processes. If you already have active Azure startup credits but the Founders Hub portal displays "We couldn't verify your startup" or you cannot see a startup profile for your company, this may indicate that the startup verification process was not completed successfully or that the startup profile is not correctly associated with the account being used to sign in.

To determine your startup's status:

Sign in to the Microsoft for Startups Founders Hub using the same Microsoft account that was used during the original application and Azure credit activation process.
If business verification was approved, Microsoft documentation states that eligible startups can unlock additional benefits and credit milestones after completing verification. Verification can take up to seven business days.
If you do not see your company profile or verification options, Microsoft recommends contacting Founders Hub support for assistance with account and verification-related issues

Reference:
https://learn.microsoft.com/en-us/startups/microsoft-for-startups/overview
https://learn.microsoft.com/startups/microsoft-for-startups/mfs-program-page

Kindly let us know if the above helps or you need further assistance on this issue.

Please "accept" if the information helped you. This will help us and others in the community as well.

Allison Seller 10 Reputation points

2026-06-19T19:45:08.5166667+00:00
Thank you for your response. I appreciate the assistance.

Sign in to the Microsoft for Startups Founders Hub using the same Microsoft account that was used during the original application and Azure credit activation process. $1000 CREDIT ACTIVATED

If business verification was approved, Microsoft documentation states that eligible startups can unlock additional benefits and credit milestones after completing verification. Verification can take up to seven business days. IT LOOKS LIKE IT HAS CONNECTED TO MY PERSONAL PROFILE NOT BUSINESS AND SAYS START UP NOT VERIFIED AND NO COMPANY PROFILE IS VISIBLE

If you do not see your company profile or verification options, Microsoft recommends contacting Founders Hub support for assistance with account and verification-related issues I HAVE ATTEMPTED TO CONTACT FOUNDERS HUB FOR SUPPORT, BUT ONLY GET STEP BY STEPS, NON OF WHICH ARE HELPFUL FOR MY CURRENT SITUATION.

I am confident our business would be accepted into Microsoft for Startups and would appreciate the help/support in what next steps I can take.

Thank you
Juan Butler 0 Reputation points

2026-06-23T11:56:44.5066667+00:00

I tried the same and no luck. I can't see where to go see why verification failed and how to fix it. I don't understand why this is so hard. Why not put a link in the page that says it failed. It's just a page with no guidance.